Technical Support Representative

About Quilt Software

Ever wondered how your favorite local shops compete with the big guys? That’s where we come in. We’re Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.  

If you get a kick out of supporting local businesses, love great software, and want to be part of a company that’s powering Main Street, we’d love to chat. Come join us in our quest to keep local retail not just alive, but thriving! 

 

About the Role:

As a Technical Support Representative of Rain, you must maintain customers' trust as a skilled technical representative. You will use troubleshooting and people skills to assure Rain customers of swift training and understanding of the system. You will also work with your team members to educate each other about the software, while independently keeping your own technical know-how up to date. Joining the Rain team is where you’ll receive your training, get exposure to our software and practice your new skills. As the Customer Support Representative, you will have the responsibility of working with customers on how to use the Rain system while logging bugs and ensuring the best customer service.   After realizing that the Rain Team is for you, you'll see that advancement within CX or development, or any other department within Rain opens up for those that work hard. We always consider our internal employees that show an aptitude for any position within Rain. We're expanding rapidly and seeing a ton of growth. We're excited to meet with you and help you grow. While we want to help you grow, we do have various skills we look for when hiring. Let’s get those out of the way so there are no surprises.  

You will work with customers via phone, text, and email on a regular basis. You will be the system expert and train our customers to be experts themselves while using our system so it will fit all of their business needs. You will be an example of the 5 H’s in every interaction and show them they are part of our Rain family!

 

 

What you bring: 

• Strong people skills and a knack for problem-solving
• Ability to maintain composure and customer focus while troubleshooting and solving an issue
• Ability and eagerness to genuinely help our customers
• The ability to multi-task is a must
• You must have an aptitude for acquiring skills and an eagerness to learn
• You must have excellent time management skills and can make decisions quickly
• You must have the drive to take ownership of the customer and see problems through to resolution

Job Type: Full Time

Pay: $19.00 - $21.00 per hour

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