Administrative Assistant III (Hybrid, Morrisville, North Carolina Based)

The Administrative Assistant III position provides clerical and administrative support to the Member and Provider Operations Services Division. This position may serve as a liaison, in person, by email and by telephone, between departments and with external contacts. Some communication/tasks require substantial discretion and confidentiality.

This position will allow the successful candidate to work a primarily remote schedule. Two days a week working onsite is required.

 Responsibilities & Duties

Provide Administrative Support for the Division 

• Set work priorities
• Recommend and/or revise work procedures and methods
• Resolve problems and conflicts using initiative and judgment in determining approach and methods
• Order and track supplies for the Division
• Track P card expenditures, maintain documentation, and prepare and submit monthly report 
• Liaise with Facilities department on workspace and maintenance issues
• Liaise with vendors as needed 
• Make travel arrangements for Division personnel 
• Register division staff for trainings
• Review and route correspondence to appropriate individuals for preparation of replies
• Draft, edit, and disseminate letters, memos, and other documents
• Gather data, sort and compile reports
• Act as back-up for the Executive Assistant
• Function as a liaison between the division and internal or external contacts
• Streamline division office procedures and workflows
• Maintain functionality of copier/scanner. Replace toner, paper, staples, contact appropriate repair staff to fix problems with copier.
• May serve as staff assistant by representing the division on various committees or represent the division in dealings with external organizations

Meeting Support

• Arrange meeting logistics, including agenda preparations, documents, technical set up and invitations
• Prepare and edit presentations
• Take/transcribe minutes and publish as required

General administrative support for the Organization

• Assist at Front Desk as requested. Answer phones, greet visitors, handle incoming and outgoing mail, prepare certified mail, print stamps and labels

Minimum Requirements

Education & Experience

High School degree or equivalent and four (4) years of progressively responsible administrative experience including two (2) years of administrative or office management experience involving substantial public contact, information gathering, and writing experience;

or 

Associates degree in Business Administration or related program and two (2) years of progressively responsible administrative experience including administrative or office management experience involving substantial public contact, information gathering, and writing experience.

Knowledge, Skills, & Abilities

• Thorough knowledge of office management practices.
• Knowledge of Microsoft Office products; Word, Excel, PowerPoint
• Skill in communicating, both verbally and in writing.
• Skill in organizing workflow and coordinating activities. 
• Skill in developing presentations, presentation materials, and reports.   
• Ability to use audiovisual equipment and to train others in its use.
• Ability to establish and maintain effective working relationships with subordinates, peers, management, and the general public. 
• Ability to coordinate a variety of resources in gathering information and independently answering inquiries.
• Ability to exercise independent judgement and discretion.
• Ability to resolve problems and questions independently. 
• Ability to plan and coordinate special projects, information systems, and day-to-day operations
• Ability to analyze and interpret a variety of policy and procedural guidelines for problem resolution and/or information purposes;
• Ability to prioritize and manage a volume of complex administrative tasks.

Salary Range

$19.73 - $25.16/hourly

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. 

An excellent fringe benefit package accompanies the salary, which includes:   

• Medical, Dental, Vision, Life, Long Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility