Manager, Infrastructure Engineer

Job Description

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

The role will be primarily responsible for providing top level support for the Secure Desktop application. It will also include desktop engineering, GPO, and Operating System Image development services. You will work alongside App Services, Deployment Services, Applications Owners, the Core Applications group, and Information Security as part of the global client computing environment.

The expected outcome will include driving excellence in user experience.

The role requires leveraging industry leading tools and processes to provide high quality, reliable, and cost-effective desktop management services to global employees.

What will you do in this role

• Maintain and support multiple versions of Visual Automation Secure Desktop including the following activities:
  • Execution of IQ Test Protocol for pre-configured Secure Desktop V12 (Win 10, Win 11)
  • Support and maintenance of Secure Desktop V10 & V12
  • Deployment and Configuration
  • License management
  • Vendor relationship management
  • SDLC documentation (Admin Guide, CS, WI for installation, IQ Test Protocol)
  • Performance Management
  • Knowledge Management
  • Perform Incident Management activities

• Additional Engineering requirements:
  • Understand Microsoft Configuration Manager Operating System Deployment (OSD) using Task Sequences
  • Design Windows deployment strategies
  • Manage, test, and deploy Group Policies
  • Respond to all incoming requests for new or changes to Group Policy
  • Manage priorities, timelines, and communicate with all necessary parties through deployment process
  • Document the environment in a customer facing format
  • Create and maintain all SDLC documentation
• 3rd-Level support and identification of root cause with strategic solutions (requests/CPRs/outages)
• Working with the latest technologies
  • Research and master new technologies quickly
  • Provide technical guidance and implementation
• Work closely with various teams and stakeholders such as Infrastructure, Patching & Deployment Services, Applications Owners, Directory Services, and Information Security teams
• Ensure adherence to global standards, policies, and Service Level Agreements (SLA)
• Collaborate across IT and business areas to develop and implement new processes that help maintain the company’s computing environment

What should you have

• 4+ years practical experience deploying and supporting Secure Desktop
• 4+ years practical experience with the following Microsoft technologies: Windows 10/11, Active Directory, Microsoft Entra, Group Policy, Configuration Manager Current Branch
• Strong technical knowledge and in-depth understanding of the following:
  • Microsoft Windows client operating systems
  • Microsoft Intune
  • Active Directory Domain Services (AD/DS)
  • Group Policy
  • Azure Active Directory (AAD/Entra)
  • Dynamic Groups
  • Privileged Identity Management
  • Mobile Device Management (MDM)
  • Configuration Service Providers (CSP)
  • Microsoft I