Library Customer Service Assistant

The Enoch Pratt Library has an immediate opening for a Library Customer Service Assistant to perform office, circulation and related functions at the one of our Neighborhood Library locations.

This position will provide support and leadership to support staff in customer service, circulation process and procedures, and digital transformation and customer support.  This position will require work on some evenings and weekends.

This position reports to the Library Branch Manager.

Department: Neighborhood Library Services

Starting Salary: $34,328

Job Type: Full Time, Benefits Included

Summary of Duties:

• Perform circulation and office support duties.

• Register customers for library cards and maintain customer library records; charge and discharge library materials; handle customer registration problems; provide explanation of circulation regulations to customers.

• Collect fees from customers and operate cash register; collect cash for Pratt Library logo items; reconcile cash register and/or transactions at the end of the day.

• Operate a variety of standard office and library machines; type letters, forms and other documents as required.

• Answer telephones, answer directional questions and refer customers to appropriate personnel; assist customers with operation of library equipment.

• Maintain confidentiality with customer interactions.

Minimum Qualifications:

• High school diploma or GED.

• Two years office support experience.

• Experience with MS Office (Word, Excel, PowerPoint).

Preferred Qualifications:

• Experience working in a public library or a non-profit organization.

• Experience working with vulnerable populations or communities.

Required Knowledge, Skills and Abilities:

• Ability to pay attention to detail. Ability to provide a variety of information and guidance clearly, courteously and pleasantly to library customers.

• Ability to establish and maintain effective working relationship with coworkers.

• Flexibility to work some evenings and weekends.

Position of Trust:

• Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.

Please Attach Your Resume.