Amazon Connect Solution Architect (Client-Facing)

🚀 Amazon Connect Solution Architect (Client-Facing)

Location: Poland, Bulgaria, Romania, India, Serbia, Ukraine (Remote)
Contract: B2B, Full-Time

Join the Future of Digital Tech with Kolomolo

At Kolomolo, we don’t just follow trends - we set them. As a global supplier of IT services and digital modernization solutions, we help businesses embrace cutting-edge technology to optimize their operations. Now, we are growing and looking for fresh talent to grow with us.

Are you proactive, tech-savvy, and eager to build your career in IT? This role could be your perfect fit.

About the Role

We are seeking a dynamic Amazon Connect Solution Architect with proven expertise in Amazon Lex and extensive experience engaging with US-based commercial clients. This isn't a typical sales role, rather, it is a consultative, technically anchored position where you will guide enterprise-level interactions, architect strategic solutions, and drive adoption of Amazon Connect within US commercial environments.

 What You’ll Be Doing

Design & Technical Leadership

• Architect and deploy Amazon Connect contact center solutions, integrating Amazon Lex bots for intelligent voice and chatbot interactions, alongside AWS services like Lambda, DynamoDB, and CloudFormation.
• Map out omnichannel contact flows (voice, chat, email), CRM integrations (e.g. Salesforce), and AI-driven automation using Lex and related tools.
  
  Client-Facing Engagement (US Commercial)
• Serve as the trusted technical advisor for US commercial clients, leading workshops, technical deep-dives, and architectural discussions.
• Align solution designs with business outcomes, not just functionality, ensuring they’re tailored, scalable, and commercially viable.
• Clearly understand commercial dynamics and contract contexts to shape recommendations that resonate with customer business goals.
• 
  Pre-Sales & Technical Enablement
• Collaborate with business development, sales, and AWS partner teams in pre-sales scenarios, shaping proofs-of-concept (PoCs), demos, and technical pitches.
• Present to stakeholders ranging from technical teams to executives with clarity and confidence.
• 
  Implementation, Optimization & Documentation
• Lead solution delivery and ensure operational excellence by implementing CI/CD practices, Infrastructure as Code (IaC), and robust monitoring (e.g., CloudWatch, Contact Lens).
• Troubleshoot and optimize performance, security, and compliance, especially within US regulatory and commercial frameworks.
• 
  Thought Leadership & Community Contribution
• Create and share best-practice guidance (whitepapers, blogs, templates) and engage in technical forums or events.

 What We Are Looking For

• 
  Required:
  
  
  • 3+ years of hands-on experience architecting and implementing solutions with Amazon Connect, Amazon Lex, and AWS services.
  • Demonstrated experience in client-facing roles, especially in US commercial contexts, with strong stakeholder and workshop facilitation skills.
  • Proven ability to translate business requirements into scalable technical solutions, not just crowdsourcing functions but driving commercial value.
    
  
  
  Preferred:
  - AWS certification (e.g., AWS Solutions Architect or Connect Delivery Specialist).
  
  - Experience with commercial sector workflows: forecasting, compliance, scheduling, or contact center metrics.
  
  - Familiarity with generative AI integrations within Connect or related AWS services.

What is in It for You

 Competitive salary and benefits

 Career development opportunities in a growing tech company

 Continuous learning culture: mentorship, internal training, and certifications

 Flexible, agile work environment (remote, hybrid, or on-site in Kraków

 Office perks: great coffee, tea, fresh fruit, snacks, and a fun atmosphere

 Flat management structure, where your voice matters

 Regular team events and a social, supportive work culture

 B2B contract or Contract of Mandate (Umowa Zlecenie)

🌟 Why Join Kolomolo?

At Kolomolo, we prioritize innovation,