Technical Support Engineer

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

Provide tier 2 technical support for Zelis associates. Support in office events by coordinating with meeting stakeholders and accommodating their technology needs.

If you have a passion for solving problems with a focus on technology, this role is perfect for you. We seek a motivated and driven candidate to deliver a world-class experience for our associates. In this role, you will act as an advocate for our associates, advising on how to leverage technology to drive business value. 

 

Please Note: This position has been designated as a hybrid-office role. This role is required to be in the office at least 3 days per week.  

  

What you’ll do: 

• Provides exceptional tier 2 deskside and remote support to Zelis users. 

• Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals. 

• Troubleshoot remote/on-site network connectivity problems e.g., VPN 

• Perform laptop imaging and configuration utilizing Intune Autopilot 

• Configure mobile devices for Intune MDM/MAM 

• Coordinate hardware warranty repair with vendors and external services such as Dell 

• Collaborate with 3rd party vendors to resolve technical issue 

• Creating and updating technical documentation and user facing documentation where applicable 

• Take ownership of small and large projects, working with various internal/external teams to accomplish goals 

• Be an advocate for our users, understand their challenges, and look to remove blockers 

• Make data driven, empathetic decisions, and take a holistic collaborative approach to decision making 

• Adhere to best practices with ticket management 

• Strong understanding and skills in SLA, KPI Management 

  

What you’ll need:

• Bachelor's degree in computer science, systems management, information systems, or 3+ years of experience in a related field, and/or applicable technical certificate  

• Experience in IT end user support and systems experience. 

• Self-Motivated, willing to learn and stay up-to-date with technol