Head of Bus Ops & Chief of Staff

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the Team and Role
Reporting to the VP of Services BU, this role supports eBay’s Services organization, which spans five distinct businesses: Advertising, Financial Services, Shipping & Authentication, Monetization, and B2C, united under shared leadership to drive faster innovation and greater impact. The Head of Business Operations is essential for enabling the effectiveness of this shared leadership model, driving execution, consistency across the portfolio, and ensuring the organization operates with rigor and clarity at scale.

What You Will Accomplish

Leadership Cadence & Executive Content

• Own the leadership operating system for the Services BU: staff meetings, offsites, All Hands. Drive agenda-setting, preparation, decision capture, and follow-through.

• Ensure business rhythms (e.g. WBR / MBR / QBR) run consistently across businesses. GMs own their reviews; this role owns the infrastructure, consistency, and accountability across the portfolio.

• Maintain the Business Planning Calendar aligned to Corporate and GMX timelines. Serve as the coordination point for Central Ops requests and cross-org alignment.

• Partner with the GMs and Head of Strategy to drive execution of strategic initiatives, translating direction into milestones, tracking progress, and ensuring completion.

Operational Execution

• Own headcount and budget operations: workforce capacity tracking, requisition approvals, financial envelope alignment, and coordination across Finance, People, and Recruiting.

• Manages and drives execution for high-priority projects and requests originating from Services leadership and GMX Central Operations.Produce reporting and insights that keep leadership informed and decisions grounded.

Culture, Engagement & Alignment

• Drive talent, culture, and engagement across the org in partnership with the People Partner. Champion consistent internal communications, employee sentiment, and a leadership culture that is visible and accountable.

• Ensure the org stays informed, connected, and aligned; from new hire onboarding to leadership communications.

AI Transformation

• Lead the Services AI transformation roadmap: drive adoption, own change management for high-impact initiatives, and partner with the Office of AI and Central Ops to accelerate integration across the portfolio.

• Align AI investments with workforce capacity, budget planning, and organizational priorities.

What You Will Bring

• 10+ years in business operations, program management, or chief-of-staff roles supporting senior leaders in complex organizations; tech or product org preferred.

• Proven track record running executive forums, preparing leadership materials, and driving follow-through to completion.

• Strong cross-functional partnership experience with Finance, People / Recruiting, Product, and Central Ops. Comfortable owning headcount and budget workflows end to end.

• Exceptional program and project management skills: planning, facilitation, communication, and outcome tracking across multiple concurrent workstreams.

• Change management experience, ideally with technology or AI adoption: able to translate strategy into governance, adoption plans, and operational accountability.

• Excellent written and verbal communication with ability to influence senior stakeholders and present confidently to executive audiences.

Additional Details

The base pay range for this position is expected in the range below:

$195,200 - $260,600

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experien