Production Control Analyst I

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position supports production applications, customer implementations to Early Warning products, and provides level 2 application support. May support data movement with internal and external sources, and provide on-call support for level 1 and level 2 escalation issues related to connectivity.

Essential Functions

• Analyze business problems, recommend solutions, and resolve operational or systems issues.

• Provide on-call support to Operations for “level 1 and level 2” escalation issues ensuring all required details are updated in the ticketing application.

• Maintain documentation of operational processes and policies to conform to audit requirements (in some positions, includes the client connection diagrams and all supporting client approvals.)

• Support and conduct client implementation testing related to new and existing clients and complete trouble-shooting with client.

• Validate and report SLA measurements monthly

• Participate in annual Disaster Recovery functional drills and full scale tests

• For Early Warning Application support focused position:

  • Review new product features and learn any operational support changes that must be documented and implemented

  • Assist in scheduled maintenance events that require application support on production systems

  • Utilize special database interface according to documented processes to perform ad hoc queries for Client Operations, Data Analytics, or Account Management

  • Perform application configuration setups and modifications according to policy and documented audit controls

• For Telco/Transmissions-focused position:

  • Manage client implementations related to external connectivity needs such as telecom, SSL certs, networking, and transmissions.

  • Create all necessary network connectivity requests such as telco setups, firewall requests, etc.

  • Follow transmission templates for automated file transfers between clients and production systems.

  • Support administration of File Transmission software applications, configuration files and various system components that support the movement and management of file deliveries.

  • Work with all other Early Warning departments to perform ad hoc, or to automate ongoing, file transfers between various production systems.

• Complies with all security policies and procedures to ensure the highest level of integrity relative to data protection, confidential and sensitive information, and security within the workplace.

Minimum Qualifications

• Application Support focused:

  • Education and experience typically obtained through completion of a Bachelor’s Degree in Computer Science, Information Systems with experience supporting users and an ability to relate business needs to system capability OR Education and experience typically obtained through completion of a Bachelor’s Degree in Business with bank processing experience

• Telco/Transmissions-focused:

  • Education and experience typically obtained through completion of a Bachelor’s Degree in Computer Science, Information Systems with experience supporting users and an ability to relate business needs to system capability OR Education and experience typically obtained through completion of various technology certifications in systems and networking

  • Computer operations experience with knowledge of networking and distributed systems coupled with the ability to apply this toward business operations OR experience with solid technology capabilities and a comfort level with applications and batch jobs.

  • Knowledge of telecom/network functions and transmission protocols such as, TCP/IP, SFTP or Connect:Direct, Cisco o