Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES: 

Usually works with minimum supervision, conferring with supervisor on unusual matters.  Assignments are generally specific.  

Manage daily activities that support appropriate patient access to our client’s products in various provider sites of service and work as a liaison to other patient assistance and patient services offered by our clients. Scope and approach to the activities are defined by the client’s legal and compliance departments and may vary.   

Activities may include, but are not limited to: 

• Review patient insurance benefit options 

• Validate prior authorization requirements 

• Identify alternate funding/financial assistance programs 

• Coordinate with our client’s patient support services programs representatives  

• Educate physician office staff on the use of our client’s patient assistance and patient services, including affordability offerings 

• Deliver interactive educational presentations at various provider sites of service 

• Provide information on relevant healthcare topics related to our client’s products 

• Communicate and collaborate with client cross-functional teams to include but not limited to sales representatives, account managers and district managers 

• Prioritize activities and abide by processes to maximize effective coverage of accounts and track progress while adhering to policies, procedures, and performance metrics 

• Serve as a peer buddy within the team 

• Leverage access knowledge and utilize resources to aid account and effectively build customer partnerships 

Performs other related duties as assigned.  

What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS: 

Minimum of three years directly related and progressively responsible experience in a medical practice, private or third-party reimbursement arena, or pharmaceutical industry in sales, managed care, or clinical support. Experience within healthcare provider support such as a physician practice, patient assistance program, or similar pharmaceutical/biological support program preferred.  

Professional experience 

• Bachelor’s degree preferred 

• Minimum of 3 years access experience required 

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: 

• Knowledge of private payer, Medicare and Medicaid structure, systems, and specialty pharmacy and retail pharmacy process 

• Understanding of benefit verifications and prior authorization requirements 

• Knowledge of operational processes within the physician office, specifically related to prior authorizations 

• Ability to effectively interact with provider office staff 

• Ability to communicate reimbursement and access topics concisely and clearly to provider staff 

• Ability to coordinate issue resolution with provider sites of service and client support resources  

• Public speaking and presentation experience preferred 

• Above average communication skills 

• Project management skills 

• Demonstrated teamwork abilities 

• Understanding and comfortable with escalating issues to direct Manager in a timely manner 

• Ability to work independently 

• Ability to manage expenses within allocated budgets 

• Average computer skills: MS PowerPoint, MS Excel, MS Word, and MS Outlook 

Specific knowledge of local payer policies related to a specific client product will be acquired during training sessions. 

All interactions with allied health professionals require detailed attention to customer needs and satisfaction.  In addition, and most importantly, all access activities are required to be conducted and managed within all appropriate legal and regulatory guidelines and require continuous monitoring of compliance with such guidelines and laws. 

This position may require credentialing for specific facilities. This process includes passing limited medical examinations and may include some vaccinations and documentation review. 

WORK ENVIRONMENT: 

The work environment cha