Strategic Account Manager - Lender

COMPANY OVERVIEW 

About Built

Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Through its connected product suite, Built enables stakeholders to finance, develop, build, own, and operate smarter—all in one place. The platform brings together loans, deals, portfolios, payments, inspections, and collaboration to deliver faster execution, greater transparency, efficiency, and trust across the industry.

Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com:

• Life At Built & Habitat Build
• Series D Financing Round
• Built Recognized in Two American Business Award Categories
• Built Secures Investment from Citi

At Built, we’re transforming the way the world’s largest financial institutions manage construction lending, collateral, and capital. We’re looking for a Strategic Account Manager to deepen relationships with our top enterprise clients - leading with insight, driving measurable business outcomes, and serving as a trusted advisor to senior executives.

This is a high-impact, consultative role that sits at the intersection of technology, finance, and client strategy. You’ll partner closely with Built’s Product, Engineering, and Go-To-Market teams to ensure our solutions deliver meaningful value - improving efficiency, mitigating risk, and accelerating growth for some of the most respected names in financial services.

In This Role, You Will:

• Serve as the strategic point of contact for Built’s largest financial institution clients, cultivating relationships with senior and executive-level stakeholders.
• Develop a deep understanding of each client’s business, operating model, and strategic objectives to proactively identify opportunities for innovation and expansion.
• Build and execute long-term account strategies focused on adoption, retention, and measurable business outcomes.
• Partner cross-functionally with Product, Engineering, and Go-To-Market teams to align client goals with Built’s roadmap and capabilities.
• Lead complex initiatives that deliver impact across lending operations, technology integration, and workflow transformation.
• Monitor account health and performance using data and insights to forecast risk, uncover opportunities, and guide strategic conversations.
• Drive renewal and expansion discussions, leveraging a consultative approach to demonstrate ROI and strengthen client partnerships.
• Act as a thought partner — bringing industry best practices, benchmarking data, and recommendations that help clients modernize their lending and risk management processes.
• Represent Built at executive business reviews and industry events, helping position the company as the technology partner of choice for financial institutions.
  
  

Qualifications:

• 10+ years of experience managing strategic or enterprise accounts within fintech, SaaS, or financial services.
• Proven success in engaging C-suite and senior executives at complex, regulated organizations.
• Strong business acumen with the ability to connect technology solutions to measurable ROI and business outcomes.
• Skilled in influencing without authority and driving alignment across cross-functional teams.
• Excellent communication, executive presence, and negotiation skills.
• Data-driven mindset and experience using metrics to drive adoption and client value.
• Deep curiosity about the intersection of finance and technology, and a passion for helping clients modernize