Sr. Operational Support Administrator

JOB REQUISITION

Sr. Operational Support Administrator

LOCATION

MI DEARBORN

JOB DESCRIPTION

Job Description

Robert Half is seeking a Senior Operational Support Administrator to join our Operational Support team to support a team of in person and remote talent solutions professionals that focus on placing candidates at client companies on a temporary or permanent basis. The Operational Support team is the backbone of our Talent Solutions operations.

Who we are and what we do:

Robert Half is the world’s first and largest specialized talent solutions and business consulting firm. Our mission is to positively change people's lives by finding them a rewarding job and to assist businesses in locating the talent they need to succeed.

Robert Half is widely recognized and respected in our industry, and we are known as an innovator. Our investments in advanced AI and other technologies allow us to adapt quickly to a new marketplace, where remote and hybrid work have become commonplace. But it takes outstanding people to fully address the talent needs of our clients by providing them with the very best available job candidates.

We foster a positive, inclusive work environment. We are a socially responsible corporate citizen, and we support our communities, whether we’re volunteering our time or donating to deserving causes. Equally important, our organizational culture includes treating each other with respect and embracing inclusion. We help employees thrive and feel valued and fulfilled in their roles.

Join our community as a Senior Operational Support Administrator and advance your career as you help us shape our future.

What you will receive:

We want to fuel your career as a Senior Operational Support Administrator.  Here’s what we offer you:

• Attractive compensation and benefits

• Physical, mental, and financial wellness support

• Hybrid working options

• Industry-leading training programs and tailored career development

• Investment in AI and other technology to enable your success

• Individual and team rewards and recognition

• Potential in-country and worldwide career mobility

What you will do:

As well as providing support to talent solutions professionals, you will provide assistance in candidate record keeping, reporting, and revenue development activities. In this role, you will be a part of a team that can change people’s lives by assisting them in finding job opportunities they may have otherwise not found on their own.

Together with your colleagues, you will be responsible for adherence to company compliance guidelines in all aspects of local operations through the hiring experience from start to finish.

You will contribute by:

• Supporting revenue generating activities

• Assisting in lead generation job posting and reporting processes

• Aiding in various marketing efforts (calls, emails, etc.)

• As needed, helping with candidate sourcing and resume review

• Preparing, sending and monitoring candidate pre-placement and on-boarding documents for completion and compliance

• Entering candidate information into internal database system

• Tracking and managing candidate time sheet entry, preparing payroll/billing adjustments, and assisting with candidate unemployment claims.

Who you are:

You have a passion for what you do and a desire to become better at it.

You enjoy working in partnership with your colleagues and want to pursue a career in a consultative and solution orientated business.

You take advantage of learning opportunities to develop your career.

You are a critical thinker who can make quick decisions to find the best outcome for all involved.

You love to win and enjoy working in a results-oriented environment.

What you will bring to the role as a Senior Operational Support Administrator:

• A naturally inquisitive approach and an appreciation for diverse perspectives

• A desire to work in a collaborative environment

• An ethical mindset

• An eagerness to embrace and learn new technologies

• The ability to adapt to an evolving organization

• Strong interpersonal and communication skills

• Experience building cross-department relationships

• 2+ years’ experience working in an administrative position with heavy customer contact

• Ability to work with and troubleshoot technical issues both in-person and rem