Education & LMS Support Specialist – (Remote, Part Time, Temporary, EST or CST Hours)

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices and therapy software to help improve communication, speech, and quality of life for people with communication challenges. Our Agile Delivery Leads ensure that empowered cross-functional teams are set up for success, consistently delivering high-quality outcomes that align with business goals and provide meaningful value to our users.

Job Description

Purpose: 
The primary purpose of this temporary role is to provide operational support of the existing Learning Management Systems (LMS), allowing the Clinical Education team to focus on roll-out of a new LMS.  In addition, this role will assist with a variety of administrative tasks that support the team’s overall education initiatives and activities. This position will perform various administrative and logistical tasks related to webinars, events, and on-demand courses to ensure a smooth transition and continued delivery of educational offerings. Responsibilities include drafting and maintaining schedules, facilitating communication between stakeholders, updating on-demand and self-study courses in the LMS monthly, and supporting event execution. The role also involves editing and updating educational materials, responding to inquiries from speech-language pathologists (SLPs), and performing general administrative duties to enhance the effectiveness of educational and event offerings.

Qualifications

Essential Duties & Responsibilities:  

• Under guidance from the Clinical Education Manager, draft monthly webinar schedule, coordinating with multiple internal presenters on proposed days/times 

• Maintain webinar and events schedule and inform vested teams in Slack of upcoming webinars to ensure proper staffing to support 

• Make simple edits to video content, ensure quality of on-demand course recordings 

• Ensure final links to Canva presentations are saved to SharePoint 

• Set up meetings for stakeholders for webinars and large initiatives (webinars, events) 

• Run Quality Control check prior to all large webinars (Ensure Zoom settings are set, post work is accessible, overall webinar quality check) 

• Edit Canva presentations when changes in overall Lingraphica offerings impact content, replacing master copies and creating new handouts 

• Under guidance from the Sr. Events and LMS Specialist, post live webinar offerings, monthly on-demand courses and self-study sessions in the Top Class LMS  

• Assorted duties in relation to the Top Class and Learn Upon LMS systems 

• Under guidance from the Senior Continuing Education Administrator, reply to email inquiries from SLPs  

• Assist with event follow-ups 

Additional Duties as Needed:  

• Maintains notes/records/logs in HubSpot for all communication with SLPs  

• Regular use of Slack, Outlook, and other Lingraphica communication platforms to maintain timely team communication 

• May perform other duties as assigned 

Knowledge, Skills & Abilities:

• Computer savvy; Microsoft Office 365 required; Slack, PowerPoint, Excel, Canva, HubSpot or similar CRM preferred, experience with LMS systems preferred 

• Flexible, organized, able to quickly adapt to changing priorities, comfort with technology  

• Self-motivated and can work independently as well as collaboratively 

• Highly organized with attention to detail��� 

• Must be able to multi-task / execute multiple projects at a time  

• Must be able to effectively communicate verbally and in writing with or without a reasonable accommodation  

Education & Experience:

• High School Diploma required 
• 1-2 years of customer service experience  
• Experience working with Learning Management Systems a plus 

Additional Information

Position Duration: Anticipated end date 2/13/2026 

Hours/Schedule: 20 hours per week: Monday – Friday, 9:30 am – 1:30 pm CST or 10:30 am – 2:30 pm EST 

Work Environment & Physical Demands:
Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access.  Must be able to operate a computer with or without reasonable accommodation.      

Accommodations:
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisf