Senior Product Researcher

<p><span>We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.</span></p><p></p><p><span>We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.</span></p><p></p><p><span>Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.</span></p><p></p><p><span>Let’s build experiences people love—together.</span></p><p><span><span>We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. </span></span></p><p><br/></p><p><span><span>Working at UserTesting, you will be empowered to help organizations discover the human side of <span>business–transforming</span> how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.</span></span></p><p><span><span> </span></span></p><p><span><span>A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.</span></span></p><p><br/></p><p><span><b><span>The Opportunity</span></b></span></p><p><br/></p><p><span><span>As a</span><b><span> Senior UX Researcher</span></b><span>, you will build ongoing user empathy within the product team, influencing design and product decisions throughout the development cycle. You’ll help generate rich insights to uncover and understand product opportunities and risks via hands-on research, but also be accountable for designing and implementing one or more strategic research programs to ensure insight generation is scalable, sustainable and impactful.</span></span></p><p><br/></p><p><span><b><span>What you will be doing:</span></b></span></p><p><br/></p><ul><li><p><span><span>Lead and conduct generative and evaluative research to inform product strategy, design decisions, and roadmap prioritization.</span></span></p></li><li><p><span><span>Measure the impact of research by tracking how insights influence product direction and outcomes.</span></span></p></li><li><p><span><span>Partner with data science, customer success, and support teams to triangulate insights from multiple data sources.</span></span></p></li><li><p><span><span>Partner closely with product managers, designers, and engineers to integrate user insights throughout the product development lifecycle.</span></span></p></li><li><p><span><span>Identify high-impact research opportunities and determine the most appropriate methods to address them, balancing speed, rigor, and business needs.</span></span></p></li><li><p><span><span>Design and implement scalable research programs and frameworks that drive continuous user understanding across teams.</span></span></p></li><li><p><span><span>Develop deep domain expertise in key user personas, workflows, and pain points within our two-side marketplace (customers and test participants).</span></span></p></li><li><p><span><span>Communicate research findings with clarity and influence—creating artifacts, presentations, and narratives that inspire action across cross-functional stakeholders.</span></span></p></li><li><p><span><span>Mentor and coach other researchers and team members in research best practices and methodologies.</span></span></p></li><li><p><span><span>Advocate for research operations and infrastructure improvements to increase research quality and efficiency.</span></span></p></li><li><p><span><span>Drive alignment around user needs and behaviors through workshops, journey maps, personas, and other research deliverables.</span></span></p></li><li><p><span><span>Foster a culture of curiosity, empathy, and evidence-based decision making within the product organization.</span></span></p></li></ul><p><br/></p><p><span><b><span>What we are looking for:</span></b></span></p><p><br/></p><ul><li><p><span><span>8+ years of releva