DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CUSTOMER SERVICE UNIT SUPERVISOR - AFTER HOURS

Job Location:

Division of Developmental Disabilities
125 East Elliot Road, Chandler, Arizona 85225

Posting Details:

Salary: 35,000.00 - 57,000.00 

Grade: 18

Closing Date: 11/11/2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Customer Service Unit Supervisor - After Hours. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

This position supervises, manages and provides support for the Division of Developmental Disabilities statewide After Hours team with programs and resource availability for requests and other administrative activities to ensure members needs are met and they are safe and secure;
• Conducts quality assurance reviews of the units work to ensure federal and state requirements are met
• Required hours of operation to support the team are, 24hrs a day on Saturday, Sunday, and all state holidays; Monday through Friday 5pm - 8am (schedule adjustments will occur based on business needs which may require coverage during an 8am - 5pm shift).  This position will be assigned an 8 hour shift within those hours after orientation and training. 
• Provides necessary training, ensure goals are achieved, establish continuous improvement
• Provides technical advice needed by the team to be efficient & effective in their roles to support members
• Assigned on-call schedule which will be outside of your normal working hours
• Establishes and maintains good rapport and open communication with internal and external supports
• Provides tracking & trending reports to address any gaps in processes within Support Coordination to best support members’ needs
• Supervises & directs staff to ensure consistency in tracking and trending of data from call logs
• Develops or modifies procedures and forms to improve program effectiveness.
• Attends & facilitates meetings, including but not limited to staff meetings, district supervisory meetings, meetings with representatives of other governmental and community organizations, and district and statewide workgroups

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Federal and State Statutes, agency policies and procedures relating to the care and treatment