Senior Care Manager (may underfill as Care Manager) (ADRC Specialist)

SALARY RANGE

$26.69 - $40.88

WORK ASSIGNMENT DETAILS

Waukesha County’s Department of Health and Human Services is seeking an experienced and compassionate ADRC Specialist to fill a vacancy in the Aging and Disability Resource Center (ADRC).  The primary purpose of this program in the ADRC is to facilitate the delivery of Resource Center Program services to older adults, adults with disabilities, and their caregivers an atmosphere of respect, compassion and confidentiality. We are committed to providing information and assistance to all individuals contacting the call center. When needed will further assist in determining the needs of consumers and identifying options available to them by conducting comprehensive needs assessments which includes determining eligibility for Wisconsin’s Adult Long-term Care programs.
 

We welcome you to view a brief video to learn more about the Aging and Disability Resource Center Join the Waukesha County ADRC Team!

Join our dedicated team as an ADRC Specialist, where you have the opportunity to make a positive impact by:

• Enhancing quality of life for adults with disabilities, older adults and their caregivers.
• Working hand-in-hand with consumers to evaluate their unique situations and provide options for next steps.

Essential Duties and Responsibilities

• Information and Assistance via a Call Center: Provide invaluable information and assistance to adults with disabilities, older adults and their caregivers.
• Consumer Engagement and Evaluation: Build meaningful rapport that enables the evaluation of consumer needs and goals. May include conducting consumer assessments addressing physical, medical, personal, emotional, vocational, social and psychological needs at consumer’s home or other off-site locations.
• Options Counseling: Review next step options available (programs and services) based on information gathered.
• Enrollment into Wisconsin’s Adult Long-Term Care Programs (when applicable): Work with the consumer to complete required enrollment steps.
• Record Management: Maintain meticulous records that support informed decision-making and reflective practice.
• Stakeholder Collaboration: Work collaboratively with a network of HHS and community service stakeholders.

Work Schedule
40-hours a week; Monday through Friday 8AM to 4:30PM, with the ability to flex your schedule at times to meet the needs of consumers. We can offer remote work up to 2 days per week after certain requirements are met.

Work Requirements
ADRC Specialists in the Aging and Disability Resource Center are generally responsible for meeting with consumers in a variety of settings including the office, their homes and occasionally in other community locations. ADRC Specialists are responsible for transporting themselves to these appointments. ADRC Specialists must be able to communicate via email, telephone, and in-person and be able to document their work electronically.

CLASSIFICATION SPECIFICATION

The department may choose to fill this position as a Senior Care Manager.
The Senior Care Manager classification specification can be viewed here.  
The 2025 salary range for Senior Care Manager is: $29.44 - $40.88.
 

Senior Care Manager Minimum Training & Experience Requirements
1.    A bachelor’s degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.
2.    Two years of responsible work experience in social work, counseling, nursing, criminal justice, or a closely related field.
3.    A master’s degree in social work, nursing, psychology, criminal justice, or a closely related field may substitute for one year of the work experience.
4.    Social work certification may substitute for one year of work experience. 
5.    Valid driver’s license.

The department may choose to underfill this position as a Care Manager.
The Care Manager classification specification can be viewed here.
The 2025 salary range for Care Manager is: $26.69 - $35.31.