Senior Engineering Manager, Scaled Outreach

Change.org is searching for a Senior Engineering Manager to lead the technical and team strategy for our new Scaled Outreach team, which is focused on using AI to amplify the reach and impact of citizen-led campaigns.  As a key member of our Scaled Outreach and Engineering leadership team, you’ll launch foundational AI-powered outreach systems, build and mentor a high-performing team, and partner across functions to connect high-impact petitions with journalists, media outlets, and civic influencers around the world.

We’re a social impact business (a public benefit company), and the world's largest social change platform with 100 million users, 40,000+ campaigns launched on the site every month, and a 100% user-generated revenue model. Our users win campaigns for change once every hour. We’re working for a world where no one is powerless, and where creating change is a part of everyday life. We’re just getting started and hope you’ll join us!

From mobilizing over 5 million people to investigate the fires in the Amazon, to mobilizing nearly 3 million against war and famine in Yemen, to large-scale mobilizations for the people of Iran and against the war in Ukraine, and calling for Racial Justice in the US, many movements were born on Change.org. Dozens of local, national, and international victories are happening every day thanks to the strength of our members who are changing the lives of people around the world. We want to help them go even further and we need your help! 

Key Outcomes:

Technical Foundation & Product Delivery

• Architect and deliver the first version of the Scaled Outreach system, including AI-generated outreach tools and matching systems between campaigns and media targets.
• Successfully deploy LLM-driven features that generate pitch-ready narratives from live petitions.
• Integrate feedback loops for performance measurement and learning optimization across outreach interactions.

Team Formation & Leadership

• Hire, onboard, and mentor the first engineers on the Scaled Outreach team.
• Establish a high-performance, mission-aligned engineering culture.
• Partner cross-functionally to define team OKRs and roadmap priorities.

Cross-Functional Impact

• Deliver outreach tooling that results in measurable increases in media pickup, journalist engagement, or social amplification of campaigns.
• Implement systems for identifying and prioritizing trending petitions for media targeting.
• This job is expected to participate in our on call rotation.

The most important core competencies for the role are:

• Full-Stack Engineering: Develops web apps using React, Next.js, TypeScript, Node.js, Nest.js, PostgreSQL, and GraphQL/REST APIs.
• Backend & Systems Design: Builds scalable backend systems with strong API design and reliability.
• AI/ML Integration: Prototypes and deploys AI features using LLMs and tools like OpenAI, Hugging Face, and LangChain.
• 0→1 Product Execution: Excels at scoping and launching new products in ambiguous environments.
• Team Building & Mentorship: Hires, mentors, and retains engineers while fostering inclusive, high-performing teams.
• Cross-Functional Collaboration: Works closely with internal stakeholders to align on goals and outcomes.

Target experience:

• 7+ years in software engineering, including strong backend development and system architecture.
• 2+ years in engineering management, with experience building and leading high-performing teams.
• Proven track record of hands-on technical execution, especially in early-stage teams or startups.
• Experience working with LLMs, NLP, or generative AI tools and integrating them into production systems.
• Familiarity with data pipelines, system scalability, and building feedback-driven products.
• Passion for social impact, civic engagement, and storytelling through technology.
• Bonus: Experience in media tech, advocacy platforms, outreach automation, or journalism-related tools.

Interested? Great! Here's what you should know:

Thi