Customer Service Representative 1 or 2
Georgia Department of Public Health (DPH)About the role
Posting number: 2026-00592/00001722
Department: District 2 County Position
Division: District 2 - Clinical White Co.
Job classification: Customer Svc Rep 1
Posting type: Open
Categories: Administrative Assistant, Clerical & Data Entry, Environmental Services, Food Services, Health Services, Public Health, Customer Service, Office and Administrative Support
Summary
Location: White County Health, 1331 Helen Hwy, Cleveland, GA 30528Recruitment: This position is open to all qualified applicants
Work Hours: Monday – Friday 8:00 a.m. – 5:00 p.m.
Pay Grade: F,G,H
Position: 2026-00592/00001722
Who we are. We protect lives. The Georgia Department of Public Health - District 2 is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.
What we offer. As a member of the Georgia Department of Public Health - District 2 team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:
- Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
- Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
- Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
- Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
- Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
- Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you
Benefits:
40-hour work week (Monday – Friday), 13 paid holidays/yr., 3 weeks each of annual & sick leave/yr., a defined benefit retirement plan including a 401(K) plan with a matching employer contribution, health and payroll deductible flexible benefits including employee, spouse and child life, AD&D, dental, vision, legal, long term care, short and long-term disability and specified illness options are available. Also, medical/childcare spending accounts can be established in addition to deferred compensation – 457.
Examples of duties
Customer Service Representative 1: Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Customer Service Representative 2:
Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or researches governing policies, procedures or laws to respond to clients or visitors.Additional Duties, but not limited to:
- Initial check in of patients for General Intake, CHC, TRV, and STD clinics.
- Gets current address, phone number, insurance card, ID and any necessary documents from patients when checking them in (updating client VHN record
- Scan
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