Data Center Field Technician III

Data Center Field Technician III

Work Location: Denver, CO

Requirement: Must be able to travel domestically up to 75% of the time

Our Data Center Field Technician III leads the installation. Maintenance, troubleshooting, and repair of Network and Server infrastructure assets in Data Centers, Co-locations, and Edge facilities. They are part of a mobile force capable of moving between locations and regions, working on a diverse array of gear, and providing oversight and advice to other technicians.

Job Description
 

What this Job Entails:
The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.
 

Scope: 

• Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions
• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

Your Roles and Responsibilities:

• Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center
• Confirm and label devices, rack and cables
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications
• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work
• Travel to other regions as needed based on business requirements
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call. 
• Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 
• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Proven ability to adapt to changing priorities, conditions, and circumstances 
• Strong organization skills
• Working knowledge of computer hardware 
• Understanding of networking components and infrastructures 
• Knowledge of copper and fiber testers
• Excellent troubleshooting skills
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 
• Experience with cable management and knowledge of how to run fiber and copper in a data center 
• Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 
• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 
• Ability to learn new software
• Must provide own transportation to work locations 
• Must be willing and able to travel up to 75% of the time

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 
• Hands on experience in electrical, HVAC, and data center infrastructures
• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Able to safely lift and move a minimum of fifty (50) pounds 
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing