Customer Service Agent with Greek and English

A member of the Cruise Line Customer Service Europe Team is a vital partner in delivering customer satisfaction to a special customer group within institutional: river and ocean cruisers. The team services customer portfolios in the UK, Norway, Italy and Germany.

Become part of a dynamic end to end team. We are proud of being responsible for the full process, from new customer set-up until invoicing and use EBS SAP and BCM. We are in touch with both division and customer by email/phone/Teams chat to make sure we reach our goals. We truly believe that our service is highly valued by our partners in the division and the customers.

What You'll do

• Handle incoming requests from customers and sales
• Place equipment and chemical orders on time in SAP
• Coordinate domestic and international shipments
• Proactively communicate changes and delays to orders and find alternate delivery solutions in case of failure
• Organize regular service including registration of technicians to ships and harbour agent/authorities
• Coordinate and solve emergency service requests
• Organize rush orders with communication to sales and customers
• Deal with customer complaints, including invoicing disputes
• Generate invoices, credit and debit notes, pro forma invoices, shipping notes for special deliveries
• Participate in process documentation and improvements
   

What You'll need

• Proficiency in Greek and English, both written and spoken
• Previous experience in Customer Service
• Advanced Microsoft Office capabilities, particularly in Excel
• Familiarity with SAP is considered an advantage
• Excellent written communication and telephone skills
• Strong problem-solving abilities
• High attention to detail
• Demonstrated sense of ownership
• Capability to prioritize tasks and manage time effectively
• Competence in collaborating with staff across the organization
• Ability to enhance work efficiency through strong working relationships and a good understanding of processes

What’s in it For You:

• Make a difference: Join us and be part of a stable, growing, global Fortune 500 company where future matters.
• Work life balance: Enjoy flexible working hours and a hybrid working mode.
• We see you: Be recognized for meeting goals, and secure opportunities for advancement.
• Learning and trainings: Sharpen your professional business acumen.
• Benefits: cafeteria, medical, dental, vision subscription, stock purchase plan, language learning options and more!