Junior Tech Support

Junior Tech Support

Location: San Antonio, TX

Required: US Citizen/GC/1099

Project description

The Tech Support Specialist will play a critical role in assisting the Helpdesk to support employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization.

Responsibilities:

• Accept Inbound Calls: Receive and handle inbound calls from employees reporting technical issues.
• Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.
• Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.
• Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution.
• On-Call Support: Participate in an on-call support rotation basis, typically for 2
• 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage.

Requirements

Skills

Must have

1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10.

1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones.

6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.

Effective communication skills to interact with colleagues and end-users.

Efficient call handling abilities to ensure prompt and accurate issue resolution.

Nice to have

• Experience with Microsoft Office
• The ideal candidate's background should look like: 1+ years of PC support experience, 6+ months of call center support
• Good communication skills, ability to learn fast, and be at work on time and schedule required.

Company Overview:
Node.Digital is an independent Digital Automation & Cognitive Engineering company that integrates best-of-breed technologies to accelerate business impact.

Our Core Values help us in our mission. They include:

OUR CORE VALUES

Identifying the~RIGHT PEOPLE~and developing them to their full capabilities

Our customer’s “Mission” is our “Mission”. Our~MISSION FIRST~approach is designed to keep our customers fully engaged while becoming their trusted partner

We believe in~SIMPLIFYING~complex problems with a relentless focus on agile delivery excellence

Our mantra is “~Simple*Secure*Speed~” in delivery of innovative services and solutions

Benefits

Medical

Dental

Vision

Basic Life

Long- Term Disability

Health Saving Account

401K

Three weeks of PTO

10 Paid Holidays

Pre-Approved Online Training