Retail Operations Shift Manager

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

About the Role

We aim to be the number one sports betting and online gaming company in the United States and as an early employee, you’ll not only impact the company’s success through your own work, but you’ll have the opportunity to contribute across departments, shaping the future of the company. You would be working with a team of experienced professionals, analyzing customer accounts for all verticals, and prevent risk and fraud.

Responsibilities

• Oversee all Sportsbook operations on a shift by shift basis
• Monitor and make recommendations on Sports Book risk and liability, leading up to and during sporting events
• Ensure employees on shift adhere to established internal policies and procedures, and applicable jurisdictional regulations and laws
• Ensure Sports book area is clean and that equipment in proper working condition daily
• Lead by example by demonstrating and executing BetMGM standards with guests and employees
• Approve over-the-limit wagers for the property and complimentary items for guests
• Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements
• Ensure a safe work environment through compliance with safety guidelines; identifies potential safety hazards and reports, maintains a professional department, company, and community reputation
• Monitor and address employee and guest concerns and issues
• Explain betting lines and odds to customers
• Perform all duties deemed necessary for the success of the department
• Monitor all audiovisual equipment programing, ensuring it supports the wagering trends in the book
• Collaborate with cage management team and workforce management to ensure proper scheduling and labor levels
• Monitor labor levels daily and ensure efficiency

Essential Functions

• Must be able to stand or sit and operate computers and other technological devices for extended periods of time

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Qualifications  

• Minimum one (1) years’ experience in race/sports betting, gaming, or related field
• Able to effectively communicate in English, in both written and oral forms
• Working knowledge of Race and Sports
• Excellent customer service skills

Compensation

• The annual pay rate for this position begins at $63,360.  Factors which may affect starting pay may include geography/market, skills, education, experience and other qualifications of the successful candidate.  This position is also eligible for participation in a performance-based bonus plan.   

Gaming Compliance & Licensing Requirements
 
As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations.  Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies.  Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment.  Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.<