[MSO] Software Delivery Manager

Company Description

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Job Description

Project – the aim you’ll have

As a Delivery Manager, you’ll partner with our clients to drive the successful delivery of private cloud and infrastructure projects and services. Leveraging your background in project and service management, you’ll translate business needs into actionable initiatives, oversee their execution, and ensure measurable value for end users. You will manage complex infrastructure transformations, coordinate operational services, and secure long-term client satisfaction in our business unit focused on private cloud and infrastructure implementations.

Position – how you’ll contribute

• Building and maintaining long-term, trust-based relationships with key clients
• Driving the delivery of private cloud and infrastructure projects, ensuring scope, quality, and profitability
• Managing service governance: scope, milestones, SLA adherence, and reporting
• Overseeing resource allocation, utilization, and capacity planning across infrastructure projects and managed services
• Leading recruitment, onboarding, and offboarding processes for delivery teams
• Supporting service operations and ensuring compliance with ITIL best practices
• Formal handling of contracts, annexes, and settlements that shape the client partnership
• Coordinating cross-functional teams in both project delivery and infrastructure operations

Qualifications

Expectations – the experience you need

• 5+ years of experience in delivery or project management roles (PM/Delivery Manager)
• Proven track record in leading complex IT projects, ideally in private cloud, infrastructure, or managed services environments
• Strong background in ensuring project and service profitability, with experience monitoring margins and KPIs
• Experience in service delivery and operations, including SLA monitoring and issue resolution
• Fluent English and Polish, both written and spoken

Additional skills – the edge you have

• Experience working in multinational/global environments
• Hands-on experience with on prem infrastructure. 
• Strong client relationship management and stakeholder communication skills
• Practical expertise in ITIL processes and operational excellence in Managed Services
• Ability to balance project and service delivery while managing multiple priorities

Additional Information

Our offer – professional development, personal growth 

• Flexible employment and remote work  
• International projects with leading global clients 
• International business trips  
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 

Position at: Software Mind Poland