Body Shop General Manager

ProColor is part of Mondofix Inc. (Fix Network) a global leader in collision, glass and mechanical repair services. Our family of brands also include Fix Auto, NOVUS Glass, Speedy Glass USA, Speedy Auto Service and SRP. Each of our 2,000 plus points of service worldwide are owned and operated by local business owners making an impact in their community by creating jobs and delivering the highest standards of safety and customer experience.

The Body Shop General Manager’s main responsibility is to manage people and processes. By doing so, our customers’ needs, and company goals are met. The incumbent will do this through an understanding of both the effect (what needs to happen) and the affect (why it needs to happen). The Body Shop General Manager will understand and communicate company goals and performance. The shop’s performance will be measured on customer focus (LEI), timeliness (LOR), severity, and quality of repairs. The Body Shop General Manager is responsible and accountable for effectively guiding the collision repair and customer service teams to generate high quality repairs and a high level of customer satisfaction. He/She will lead the day to day work activities of the shop while ensuring the SOPs are adhered to, to ensure high standards of quality and productivity are met as well as meeting established deadlines. The Body Shop General Manager will also achieve an agreed upon profit while containing expenses.

This position offers a competitive salary base range of $97,000 - $115,000 depending on experience.

Core Competencies

• Quality Orientation
• Time Management
• Creative and Innovative Thinking
• Development and Continual Learning
• Problem Solving
• Accountability and Dependability
• Research and Analysis
• Decision Making and Judgement
• Operating Equipment
• Providing Consultation
• Ethics and Integrity
• Planning and Organizing
• Mathematical Reasoning
• Enforcing Laws, Rules and Regulations
• Mediating and Negotiating
• Coaching and Mentoring
• Communication
• People Management
• Energy and Stress Management
• Teamwork

Job Duties

• Manage processes and branch staff
• Ensure staff is consistently delivering legendary customer service
• Ensure delivery times are met in a timely manner, and if not, that it is well-documented
• Ensure everyone is responsible/respectful with parts, materials, and overall repairs are done correctly the first time
• As needed, act on staff’s escalated requests in order to rectify customer complaints
• Oversee and ensure 100% compliance to QC process
• Take in progress & post repair photos and attach in Mitchell Connect
• Facilitate daily production meetings
• Lead an established team of professionals in a Customer/Employee satisfaction driven environment to accomplish departmental goals.
• Establish an annual operating budget to meet goals as established with supervisor.
• Manage the operating budget for the facility
• Ensure that every employee is focused on providing exceptional customer service
• Hold daily Production Meetings with all members of the technical team
• Supervise parts procurement and supplement process
• Monitor sublets and production scheduling
• Monitor several key indicators, including daily production statistics and benchmarks to achieve productivity projections that meet insurance company’s and our customer's expectations
• Ensure all tools and equipment are maintained and used safely and properly
• Respond to safety concerns immediate
• Follow industry standards in completing insurance forms, completing estimates, and making additional recommendations