Director, Customer Success Enterprise

Redox is on a mission to accelerate healthcare’s transformation with useful data. The Redox Engine, a flexible interoperability platform, connects and powers real-time healthcare data exchange. With just one connection, data can be orchestrated across a growing network of 11,000+ systems and organizations, including 90+ electronic health record systems (EHRs). Redox processes over 1.6 billion messages per month across our health tech vendor, provider, payer, EHR, and life sciences customers.
Opportunity & ImpactThe Director, Customer Success Enterprise is responsible for leading a high-performing team dedicated to driving revenue growth across payers, providers, and enterprise life sciences organizations. This leader will own an annual expansion quota and will be accountable for developing and executing strategies that deepen customer relationships, expand product adoption, and establish new enterprise-level partnerships.
Beyond delivering on today’s growth targets, the Director will play a critical role in shaping the future of our enterprise business. This includes developing and owning the strategy for selling new use cases into our payer, provider, and life sciences accounts, ensuring we consistently uncover and capitalize on emerging opportunities to expand our footprint and value.
This role requires a seasoned leader who can operate at both the strategic and tactical levels—partnering with executives at the most influential healthcare organizations while also building repeatable processes that scale. The Director will bring sharp commercial instincts, a strong understanding of healthcare market dynamics, and the ability to inspire and grow a team of account executives.

Job Responsibilities

• Own and deliver against a multi-million dollar expansion quota, focused on driving net revenue growth from existing enterprise accounts.
• Lead, coach, and scale the Enterprise Expansion team, ensuring clear goals, accountability, and professional development.
• Build and execute strategic account plans for top payer, provider, and life sciences clients, aligning solutions to evolving business needs.
• Develop and own the strategy for identifying, positioning, and selling new use cases into enterprise accounts, expanding the breadth and depth of partnerships.
• Engage directly with executive stakeholders at customers to shape long-term partnerships and expand Redox’s footprint across lines of business.
• Collaborate closely with Sales, Services, Product, and Marketing to ensure alignment on customer value delivery and growth opportunities.
• Report regularly to executive leadership on expansion pipeline, forecast accuracy, risks, and market feedback.
• Develop scalable playbooks, frameworks, and best practices for enterprise expansion that can be leveraged across teams.
• Represent the company at industry events, conferences, and customer forums to strengthen market presence.

Required Skills & Experience

• 10+ years of experience in enterprise sales, account management, or business development, with at least 5 years in a people leadership role.
• Proven success in exceeding a multi-million-dollar annual expansion quota within healthcare or life sciences, including selling to payers and providers
• Strong knowledge of payer, provider, and life sciences market trends, decision-making structures, and business models.
• Exceptional executive presence, with the ability to influence C-suite leaders and build long-term strategic relationships.
• Demonstrated ability to develop and execute strategies for selling new products, solutions, or use cases into enterprise accounts.
• Track record of building and scaling teams that deliver repeatable, predictable results.
• Data-driven approach to forecasting, pipeline management, and performance measurement.
• Entrepreneurial mindset with the ability to thrive in a high-growth, fast-changing environment.

Please keep reading...Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
About Redox - Take a look here: https://youtu.be/4OjENXR6UXA
What We DoHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and ef