We’re excited you’re considering joining a great place to work! 

Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other basis protected by local, state, or federal law.

About this Position

Are you passionate about driving meaningful change through process improvement? As a Senior or Principal Process Improvement Consultant, you will lead enterprise-wide initiatives using Lean methodologies to enhance efficiency, customer satisfaction, and employee engagement. Collaborating with cross-functional teams at all levels, you will play a pivotal role in fostering a culture of continuous improvement and innovation.

At Texas Mutual, we are proud to be the state’s leading provider of workers’ compensation and a 10-time winner of the Best Companies to Work for in Texas award. With dedicated teams in Austin, Dallas, Houston, and Lubbock, we are on a mission to build a stronger, safer Texas. We protect over 75,000 businesses and help keep 1.5 million Texas workers safe every day.

Now is the perfect time to join our team in Austin. Our modern office in Mueller, surrounded by parks, restaurants, and shopping, offers a collaborative and engaging workspace—complete with an on-site fitness center and other amenities.

As a Senior or Principal Process Improvement Specialist, you will lead process improvement initiatives using Lean methodologies to enhance operational efficiency, customer satisfaction and employee engagement. You will collaborate with cross functional teams at all levels of the organization to drive meaningful transformation and foster a culture of continuous improvement.

Responsibilities & Qualifications

Key Responsibilities

Lead Process Improvement Initiatives

• Establish and optimize business process improvement efforts using Lean methodologies.

• Drive moderate to complex projects focused on enhancing efficiency, reducing waste, and improving overall performance.

• Identify process inefficiencies, streamline workflows, and implement sustainable improvements.

Facilitate Continuous Improvement

• Develop and implement guidelines, targets, and standards for monitoring and measuring results.

• Conduct in-depth process assessments, analyzing existing workflows, identifying pain points and designing Lean solutions to enhance operational performance.

• Lead workshops and training sessions to foster Lean thinking across the organization.

Project & Change Management

• Manage tactical and strategic projects aimed at cost reduction, enhanced customer experience, and operational efficiency.

• Facilitate change management, influencing cultural shifts toward continuous improvement and business success.

• Collaborate with stakeholders across business, technology, and product teams to identify process gaps and implement solutions.

Process Performance Measurement

• Collect and analyze data to measure process performance, track key performance indicators (KPIs), and provide actionable insights for ongoing process refinement.

• Develop key metrics to measure process improvements and identify indicators for future opportunities.

Thought Leadership

• Foster a collaborative and inclusive environment, encouraging engagement and participation in Lean initiatives and process improvement activities.

Additional Responsibilities for the Principal Role

• Mentor and coach business process improvement team on Lean methodologies.

• Advance Lean methodologies, bringing innovative ideas and solutions to enhance the team’s effectiveness.

• Deliver training programs and guidance to business partners on Lean principles, driving adoption across teams.

• Evaluate existing tools and frameworks, recommending updates based on industry trends and organizational needs.

Qualifications

• Bachelor’s degree or equivalent education, training, or experience.

• At least four years of experience in process improvement and analysis. (Senior: 4–9 years; Principal: 10+ years)

• Strong knowledge of Lean or Six Sigma methodologies, tools, and techniques.

• Proven experience facilitating continuous improvement events.

• Strong project manag