Manager, Revenue Cycle Technology - Remote

Department:

10398 Revenue Cycle - Revenue Cycle Business Support

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

1st Shift, Monday - Friday

Remote Worker

This role will be responsible for:

• Lead the the RPA team in identifying, designing, and implementing RPA solutions to streamline business processes.
• Collaborate with various departments to understand their processes and identify opportunities for automation.
• Develop and maintain a detailed RPA project plan, ensuring timely delivery of automation solutions.
• Oversee the configuration, testing, and deployment of RPA bots to ensure they meet business requirements and operate efficiently.
• Monitor and analyze the performance of RPA solutions, making adjustments and improvements as necessary.
• Provide training and support to staff on the use of RPA tools and technologies.
• Ensure compliance with industry standards and regulatory requirements in all RPA initiatives.
• Stay up to date with the latest advancements in RPA technologies and best practices to continually enhance the organization’s RPA capabilities.
• Prepare and present regular reports on the status and impact of RPA initiatives to senior management.

Licensure, Registration, and/or Certification Required:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. 

Experience Required:

• 5 years’ experience in RPA development and implementation or related experience.
• 2 years’ experience in a managerial or leadership role.
• Strong understanding of RPA tools and platforms.
• Excellent project management skills, with a demonstrated ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Experience with process improvement methodologies is a plus.
• Strong understanding of IT infrastructure, databases, and software development lifecycle.
• Certification in RPA technologies is a plus.

Additional Skills & Abilities Required:

• Expert analytical and problem-solving skills with attention to detail required.
• Expert in programming languages such as Python, Java, PowerShell, or VBScript preferred.
• Expert in Microsoft Office software required.
• Expert in developing RPA solutions.
• Previous healthcare experience and knowledge of revenue cycle systems is preferred.
• Ability to work independently and collaboratively in a fast-paced environment required.
• Excellent communication skills with the ability to effectively interact with stakeholders at all levels required.
• Eagerness to learn and adapt to new technologies and methodologies required.
• Prior experience in software development or automation is desirable.
• Knowledge regarding design, build, deploy, and manage automation solutions using specified RPA software.
• Good understanding of process design documents and technical design documents within the automation space.
• Ability to understand the business process and create process flow diagrams.
• Exposure to Data Analytics, Cognitive / AI, Machine Learning, Natural Language Processing (NLP), with preference given for industry experience as well as a thorough understanding of relational databases, SQL, and web services.
• Excellent verbal and written communication skills, with experience interacting with clients at multiple levels as well as ability to demonstrate strong analytical and problem-solving skills.
• A strong foundation on current RPA best practices and documentation approaches.

Major Responsibilities:

• Develops and implements revenue cycle quality programs to achieve targets and provide measurements related to Advocate Aurora Health’s revenue cycle strategies.
• Researches, establishes, and evaluates revenue cycle key performance indicators and provides clear guidance on core measures.
• Provides tools and training for leaders and team members to assist in them in understanding and executing on quality expectations.
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