Product Designer II, Customer Value

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We are looking for a  Product Designer II to join the Customer Value team, who will build a broad set of experiences to help members, customers and internal teams at Spring Health. You will design cohesive experiences to help members get the best, personalized care powered by our clinical intelligence engine. You will design a narrative that builds member trust and confidence in the personalized recommendations they received based on their needs. You will work directly with Data Science to ensure our AI recommendations are presented with empathy and clarity. You will help ensure customer trust by delivering the right sized experience based on customer expectations. You will support cross-functional product strategies and directly impact margin, member and customer satisfaction. 

We have a broad range of design skills on the team and we pride ourselves on a strong culture of experimentation, creativity, and accountability. The challenges on this team should get you excited about uncovering opportunities to address customer and member needs while ensuring Spring Health as a business continues to be healthy and growing.

Please note that this is a hybrid role based in New York City, with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. 

What you’ll be doing

• Partner closely with Product, Engineering, Data Science, and Member Growth teams to identify and ship meaningful and measurable impact on Spring’s Customer expectations and Member experiences and care quality in alignment with Spring Health’s overall product strategy.
• Identify friction points in the member and provider experience and hone in on the most impactful problems to solve. Ship high quality solutions.
• Design the user interface and interaction patterns for our AI-driven journey to care focusing on transparency, trust, and explainability when recommending care modalities.
• Design solutions to test hypotheses and gain signals for further improvements.
• Help everyone across the organization understand design decisions and progress through high quality documentation and guidance.
• Combine empathy, curiosity, and inspiration to develop truly unique approaches that differentiate Spring and advance the mission of promoting access to mental health..
• You will join a cross-functional product team, measured by outcomes, and empowered to drive KPIs and business results. You will have a direct impact on margin.

What success looks like in this role

• Design member and provider journeys to drive measurable improvements in care conversion and continuity of care, contributing directly to core L0 business results.
• Experience improvements increase member care retention, including stronger therapeutic alliance, higher engagement, and fewer members going “off track” across their care journey.
• Partnering with Data Science to create transparent, empathetic, and explainable AI-driven recommendations that enhance member trust and dem