Senior Professional Programmer Analyst

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

Your role in our mission

Essential Job Functions

• Monitors help desk calls and responds appropriately to user requests and problems identified through review.
• Assists in coordinating the schedules of help desk personnel to ensure proper coverage.
• Interacts with customer service management, supervisors, and coordinators to communicate any problems, issues, or concerns about current help desk practices to assist in correcting any inefficiencies.
• Reviews call logs to identify types of calls received. Analyzes and recommends to manager possible training needs of the department.
• Assists with answering calls and answers escalated or referred customer representative help desk calls from the staff.

Basic Qualifications

• High school diploma or G.E.D.
• Two or more years of technical training preferred
• Four or more years of technical or customer support experience
• Experience working with customer support systems
• Experience working with help desk software

Other Qualifications

• Good problem solving skills
• Good communication skills
• Good organization skills
• Ability to deal with ambiguity and change
• Ability to lead and coordinate others

Work Environment

• Office environment
• May require shift work

The pay range for this position is $72,800.00 - $104,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.