Library Assistant, Part-time (27 hrs/week) - Public Services (Evenings & Weekends)

We have an opening for a part-time (27 hrs/week) Library Assistant (Evenings and Weekends – Public Services) at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values: 

We cultivate a welcome and supportive environment.

We care about the well-being of each other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.  Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.

Position Summary

Reporting to the Lead Public Services Librarian, the Library Assistant provides frontline customer service and general library support to students, faculty, staff, and community members during evening and weekend hours. This position plays a key role in ensuring the library remains a welcoming, safe, and supportive environment while assisting patrons with access to campus and library wayfinding, resources, and services.

The successful candidate will demonstrate strong customer service skills, reliability, and the ability to supervise and support student workers during assigned shifts.

Position Objectives

Holistic Student Support

• Assists students in effectively accessing and using campus and library resources, services, and technologies. Refers advanced or in-depth research questions to a librarian as appropriate.
• Provides multifaceted assistance at the Library Service Desk including routine circulation desk activities (material check-in/out, renewals, holds), customer service interactions, library catalog searches, campus inquiries, and new patron registration using the Library Service Platform.
• Assists with training, scheduling support, and day-to-day supervision of work-study students during evening and weekend hours.
• Fosters a welcoming learning environment where students feel supported.

Program Innovation

• Maintains accurate and up-to-date service desk documentation and internal guides to support consistent service delivery.
• Assists with promoting library services, programs, and events.
• Monitors the library facility during assigned shifts and reports maintenance, safety, or security concerns as needed.
• Collaborates with the Lead Public Services Librarian to evaluate, improve, and promote library services and related programming. 

Fiscal Stewardship

• Demonstrates responsible stewardship of library resources by ensuring efficient use of supplies, equipment, and public service spaces during evening and weekend operations.
• Monitors and reports facility, technology, and collection needs to help maintain cost-effective operations and support informed budget decisions.
• Promotes accountability in the use of library resources by following established procedures, safeguarding assets, and identifying opportunities for operational efficiencies.

Organizational Culture and Practices

• Provides a welcoming and supportive environment for all library users.
• Establishes and maintains effective working relationships in a collaborative environment.
• Supports student recruitment and retention efforts through positive service interactions and engagement.

Teaching Excellence

• Supports student learning by providing high-quality assistance that promotes student success.
• Assists in training and supervision of work-study students, with particular emphasis on service desk procedures and expectations.

Required Qualifications

• Customer service experience in libraries, higher education, and/or high-demand customer-focused environment.
• Demonstrated proficiency with computers, printers, and other library technology; software applications; and troubleshooting common technical issues.
• Excellent interpersonal skills crucial to providing services to the public, including flexibility, enthusiasm, confidentiality, and open-mindedness.
• Ability to establish and maintain effective working relationships in a collaborative environment.
• Ability to work independently and exercise sound judgment during evening and weekend hours.

Preferred Qualifications

All the above, plus any or all of the following:

• Worki