Business Intelligence Director

Job Title

Business Intelligence Director

Job Description Summary

Cushman & Wakefield's Client Solutions Team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise.
Our C&W Technology Team of Solution Leads, Project Managers, Business Analysts & Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&W objective is to provide an open, data- centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge.
Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions.

This is a full-time position and can be located anywhere in the United States with the ability to work from home, office, or hoteling space as required. Travel is required.

Job Description

Key Responsibilities

The Business Intelligence team (BI) is responsible for delivery of all data analytics and governance in support of both GOS service lines and GOS clients. The Business Intelligence Director’s responsibilities include data mapping, data assessments and analysis, data governance support, POC dashboard development, user acceptance testing, reporting support, opportunity assessments, tabular model support, workplace trend analysis, benchmarking analysis, and general product support for client BI platform.

Primary Duties

•     Manage BI analyst through Intake/Backlog prioritization, real estate mentoring and technical solutioning

•     Support the client and account team to design, build, implement dashboards aligned with the client’s BI platform and global data strategy initiatives

•     Support existing data governance program on the account

•     Lead data assessment and data mapping exercises to support system integration projects

•     Develop the Analytics roadmap with the account team and the client including schedule, scope, and investment

•     Establish Intake/Backlog, data dictionary, report inventory and process for developing custom dashboards

•     Partner with the client technology team to understand their technical requirements

•     Ability to manage key client and account team relationships

•     Liaise with CW Client Analytics Platform to ensure dashboard prototype design and build meets business requirements

•      Proactively analyze the client’s portfolio and provide support in identifying risks and opportunities

•     Drive continuous improvement in the automation and standardization of data requirements

•     Partner with the development team to expand the Triana offering through dashboard POCs, tabular model measure development and product feature enhancements 

•     Utilize advanced analytics tools to transform data, automate workflows and develop analytical tools

•    Work effectively with all areas of the business to identify required dashboard visualizations and associated calculations to build dashboards

•     Technical documentation and process documentation as required for activities within the data workstream

•     Provide guidance and training to the account team employees on BI platform

•     Provide both verbal and written updates to management on the progress of work

Knowledge & Skills

Bachelor’s degree in Business, Engineering or Technology

Experience in:

• Team management
• Client and stakeholder management
• Business analytics or data visualization software

•     Data mapping and modelling

•     Self-motivated with a client-centric focus

• Power BI is preferred

•     SQL is preferred