Customer Service & Administrative Assistant

This is a remote position.

Role Name: Customer Service & Administrative Assistant

Schedule: 40 hours per week, Monday-Friday, 9:00 AM - 5:00 PM with a 30 minute lunch break
Client Timezone: UK Time

Client Overview

Join a rapidly expanding digital-first personal care brand that’s revolutionizing the industry through innovative products and exceptional customer experience. This modern e-commerce company has established itself as a leader in their space and continues to grow through their commitment to quality and customer satisfaction.

Job Description

Step into an exciting role where you’ll be the digital face of a thriving personal care brand, managing customer relationships through modern communication platforms. You’ll utilize cutting-edge helpdesk technology to ensure exceptional customer experiences while supporting crucial administrative operations. This position offers significant growth potential as you’ll be joining during an exciting expansion phase, where your impact will be directly visible in the company’s success.

Responsibilities

• Manage customer inquiries professionally through a modern helpdesk platform
  
• Craft thoughtful and solution-oriented responses to customer emails
  
• Coordinate internal communications and ensure proper routing of important messages
  
• Execute vital administrative tasks that keep operations running smoothly
  
• Conduct research and prepare informative summaries
  
• Maintain organized documentation and follow-up systems
  
• Support team efficiency through proactive administrative assistance
  

Requirements

• 3-5 years of proven customer service experience
  
• Strong proficiency with modern helpdesk platforms
  
• Excellent written communication skills with attention to detail
  
• Experience in fast-paced digital environments
  
• Self-motivated with strong organizational abilities
  
• Ability to work independently while maintaining team alignment
  
• Comfortable with digital tools and eager to learn new systems
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job