VP Operations-CCMC

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The Vice President, Operations directs, coordinates, and evaluates the activities and services of departments to assure customer satisfaction through delivery of high-quality patient care. The position provides oversight to and is administratively responsible for the following departments on the Uniontown campus: clinical operations, anesthesia service, cancer service, hospitalist service, cardiopulmonary services, neurosciences, orthopedic surgery and pain services, inpatient rehab unit, rehabilitation and wound care services, physical therapy, occupational therapy, speech therapy, provider recruitment and the liaison to the employed physician practice group.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s Degree in Hospital Administration, Business Administration or related field required.

2. Minimum of five to seven years management experience with increasing responsibility required.

3. Serves as staff leader to board and medical staff.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Works with the medical staff, hospital administration, department heads, ancillary departments, and nursing staff to coordinate and manage patient care.

2. Assures open communication within all areas of the hospital to assure staff understand and comply with of all hospital policies and procedures.3. Manages ancillary and support departments to assure quality safe patient care focused and patient satisfaction.

4. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.

5. Follows through with suggestions from supervisor or self-assessment to meet identified needs with regard to job and personal growth.

6. Attends departmental meetings and/or documents review of meeting minutes.

7. Participates in performance improvement (i.e. follows established work systems, identifies deviations or deficiencies in standards/systems and communicates problems to supervisor or manager, etc.)

8. Works with managers and Associates to develop/attain quarterly objectives/product teams.

9. Attends and participates in educational classes and on the job training as directed by the manager.

10. Adheres to hospital and department policies and procedures.

11. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public.

12. Is polite and respectful when communicating with staff, physicians, patients, and families.  Approaches interpersonal relations in a positive manner.

13. Complies with Patient’s Rights and Responsibilities.

14. Promotes an attitude of compliance and has established a culture that Fosters the prevention, detection and resolution of instances of misconduct.  In furtherance thereof, VP shall cooperate with WVUHS corporate compliance program during his/her employment.

15. Is familiar with and demonstrates knowledge of the procedure to report and/or document unsafe/hazardous conditions, incidents, and defective equipment in compliance with Incident Reporting and Safe Medical Device.

16. Able to illustrate role/responsibility of department according to Emergency Preparedness Plan.

17. Follows established safety standards and precautions, (i.e. hazard communication, blood borne pathogens, universal precautions, infection control, electrical and fire, etc.)

18. Demonstrates flexibility to meet the needs of departmental or hospital in regard to changes in work volume, planned change, scheduling changes and emergency call-back (i.e. weather, disaster).

19. IDENTIFYING/DETAILING WORK SYSTEMS  

• Identifies and details work systems by interviewing customers and identifying, prioritizing and having knowledge of systems, outcomes, and monitors. 

20. MEASURING RESULTS/OUTCOMES OF SYSTEMS WITH A CUSTOMER FOCUS  

• Establishes valued standards (satisfaction, quality and cost), and routinely monitors those standards demonstrating incremental measurable improvement of identified systems. 

21. COACHING/TRAINING OF ASSOCIATES 

• Assures direct reports; develop and maintain competencies throu