About the Team

At DoorDash, our customers are at the center of our product strategy and we believe that an amazing customer experience is the key to our success. The Consumer team designs the mobile apps and website that millions of customers use every day to order meals and more from their favorite local merchants.

The Consumer Retention team at DoorDash focuses on customer-first strategies and experience that build sustained engagement – measuring success by increasing order frequency and growing our monthly active customers. If you’re excited about solving high-impact problems that shape the way millions of people experience DoorDash, this is the team for you.

About the Role

As a Senior Product Designer on the Consumer Retention team, you will lead the design of growth components and tools that drive acquisition, boost awareness, and help DoorDash products grow faster. You’ll also work on tools that explore how AI can streamline growth workflows, and make it easier for teams to build and launch successful campaigns. This role is a mix of systems thinking, problem solving, and design craft. You'll collaborate with Product, Engineering, and Data to deeply understand user needs and deliver solutions that are both functional and elegant.

You will report to the Head of Consumer Product Design in our Product Design organization. This role is a hybrid role with some time in-office and some time remote. We are looking for someone located near one of our tech hubs (SF Bay Area, Seattle, or New York).

You’re excited about this opportunity because you will…

• Contribute directly to DoorDash's consumer product strategy and define the future of our service. 
• Explore complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward.
• Explore and refine your design solutions through wireframes, prototypes, and high-fidelity visual design. 
• Influence your team's approach to product development, shaping the team's culture, processes, and practices. 
• Improve the lives of millions of DoorDash customers every day.

We’re excited about you because…

• You have 5+ years of work experience and a strong portfolio showcasing your ability to maintain a high bar for craft at scale and track record of leading new initiatives and achieving success in a team environment.
• You think of yourself as a craftsperson pushing the envelope on quality, usually find yourself sweating over the lowest level of details and deeply care about elevating the overall experience.
• You excel at storytelling and convey complex topics clearly and thoroughly to stakeholders at all levels of the organization.
• You’re a problem solver, use a first principles approach and aren’t afraid to try new things to create the future.

 

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.  Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act) (for salaried roles: flexible vacation, plus 80 hours of paid sick time per year; for hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sic