Senior Application Engineer

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Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. 

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. 

About the role:

Mozilla IT is seeking an outstanding engineer who will be responsible for supporting the ERP system daily as well as managing the delivery of NetSuite initiatives and business processes. The role is a key resource in the architecture, implementation, training, support, documentation, management, and providing of technical and functional assistance. Someone who enjoys working with different teams and determining the best solution to address their needs and make them more successful. Someone who is passionate about learning and innovation, loves to experiment to find the best way to solve customers’ problems. You will evaluate the needs of a business and develop systems that meet those needs. Truly outstanding abilities and job history are required to solve the Business Systems challenges at Mozilla.

Mozilla IT is seeking a highly skilled and proactive NetSuite Application Engineer to join our IT team. This role involves managing our NetSuite ERP system, ensuring its optimal performance, and integrating it with other applications via middleware or custom Python scripts. The ideal candidate will be adept at both administrative tasks and technical development within NetSuite, contributing to a seamless and efficient system environment.

What you’ll do:

• Plan, review, and revise functional configuration, customizations, automation and enhancements, system maintenance and business process testing, which includes running custom fields, forms, records, workflows, searching and reporting, and user roles to support business requirements
• Research and resolve issues, design new workflows
• Provide thought leadership in best practices and provide solutions
• Maintain knowledge of the latest technology and software for integration to improve the process and user interaction with the systems
• Lead new releases, test updates, and effectively roll out new features
• Ability to work in a rapidly changing environment
• Ability to communicate clearly and concisely; ability to lead discovery interviews to understand business problems and desired outcomes
• Ability to work independently with minimal guidance
• Act as liaison with Third-Party Vendor Support
• Provide internal, ongoing system/technical support to users
• Identify, evaluate, and recommend other key technologies required to support and improve the business process centered on the NetSuite platform

What you’ll bring: 

• Strong understanding of financial processes
• Minimum of three to five (3-5) years working with NetSuite, including experience customizing, business operations, systems development, business systems interaction and integration and hands-on support
• Direct experience with supporting and integrating NetSuite with Business Applications
• Strong knowledge of application integration technologies and using APIs
• Proven skills in SQL, JavaScript and excel formulas
• NetSuite Certifications; BS. in Engineering or Computer Science or equivalent experiences
• Excellent in