Lease Up and Administrative Specialist

Are you looking for a position at a mission-driven, innovative organization with great benefits? If so, join Boulder Housing Partners! We are a PERA employer and offer great public employee retirement benefits, work-life balance, and flexible schedules.

We build, own, and manage affordable housing in the City of Boulder, bringing together staff and stakeholders from diverse backgrounds to accomplish a common goal.

JOB OBJECTIVE:

Under general supervision, the Lease Up and Administrative Specialist is a floating position that manages the lease up process for new construction and renovations at BHP and supports the property management department by providing high quality customer service to our clients and staff. Functions include interest list and/or waitlist management, coordination with other Leasing Specialists for the marketing, eligibility determinations, showing apartments, completing file documentation, compliance and reporting, responding to calls and emails, filling in for property manager as needed and other related property management duties as required.

HIRING RANGE: $24-$28/hour  ($49,920-$58,240) DOQ

Applications will be accepted through April 21st, 2026.

WHAT IT'S LIKE TO WORK WITH US:

If your goal is to help build diverse and inclusive communities by providing homes, creating community and changing lives, consider joining us at BHP.  We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:

Medical, dental, vision health plans

Retirement benefits that includes PERA defined benefit plan plus 401k and 457 plans

Paid life insurance

Employee wellness program

Long term disability

13 paid holidays per year plus vacation and sick leave

Five Fridays off during the summer

Excellent work-life programs, such as flexible schedules, training opportunities, and more  

MINIMUM REQUIREMENTS:

High school diploma or equivalent. Strong organizational experience. Experience with data entry and database management. Ability to accurately verify multiple sources of information and make assessments. Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively. Attention to detail. Ability to work with diverse populations. Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone. Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision. Acceptable background information, including criminal history. Valid Colorado driver's license and acceptable motor vehicle record.

DESIRED QUALIFICATIONS:

Experience with housing software, particularly Yardi.  Some knowledge or experience with electronic filing systems. Customer Service experience. Bilingual Spanish/English.

DUTIES AND RESPONSIBILITIES:

1.       Manage all aspects of leasing vacant units with emphasis on new construction and renovation projects while following BHP's policies and procedures. This includes the following:

• Respond to inquiries from potential residents in a timely, professional and engaging manner via telephone and walk-ins
• Schedule appointments for apartment tours
• Drive the leasing process to exceed monthly leasing goals
• Track and enter all traffic into Yardi
• Track unit availability and unit assignment for each applicant
• Process and maintain waitlists and interest
• Process applications for housing
• Conduct landlord references
• Conduct background checks
• Check files for eligibility criteria
• Scan all documentation into File Vision upon receiving and recycle immediately
• Show available units
• Conduct pre-leasing inspections of vacant units to ensure units are ready to show and in move-in condition.

2.       Assist with the processing of all paperwork and mailings related to leasing and, recertifications and other property management duties. This includes the following:

• Process applications and recertifications, send any required notification to applicants and/or residents
• Communicate with applicants/residents about status of their application/recertification process
• Mail, fax, or email documents and track return of documents
• Review forms for accuracy and completeness. Research and obtain missing information as needed
• Organize paperwork and assist as requested
• Track traffic, enter data into Yardi software system
• Maintain organized ETR (Electronic Tenant Record)

3.  Assist property managers by:

• Holding office hour