Buyer/Inside Sales

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.  

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

 

DH Pace Company Inc. is seeking an Entry-level Buyer for our Tempe, Arizona office. This position presents an excellent opportunity for an individual who possesses strong attention to detail and organizational skills. The ideal candidate should demonstrate proficiency in complex problem-solving, be adept at multitasking, enjoy working closely with our technicians, exhibit excellent communication skills with customers and vendors, and have a keen interest in a fast-paced career environment.

We are seeking someone who can effectively handle various tasks simultaneously, ensuring that all aspects of the role are addressed with precision. The ability to analyze intricate problems and devise innovative solutions will be crucial. Collaborating with our technicians to coordinate and streamline operations will be a key component of this role, requiring strong interpersonal and teamwork skills.

Additionally, the candidate should possess exceptional communication abilities to engage effectively with customers and vendors. Maintaining professional relationships and ensuring seamless communication will contribute to overall customer satisfaction and the success of our partnerships.

If you thrive in a dynamic and fast-paced work environment, this position provides an exciting opportunity to further develop your skills and build a rewarding career. We welcome candidates who are passionate about taking on challenges, delivering exceptional results, and contributing to the growth and success of our organization.

Job Responsibilities

• Purchasing Materials: You will be responsible for purchasing materials based on job specifications. This will involve reading and analyzing documents to successfully administer online order systems.
• Order Management: Consolidating requests whenever possible, you will check pricing and discounts available with vendors and ensure accurate and timely placement of orders.
• Addressing Inquiries: It will be your responsibility to promptly address any inquiries associated with orders. This includes providing information on shipment dates, freight type, material handling, and addressing any other related inquiries.
• Communication with Vendors: Maintaining constant communication with vendors, you will work collaboratively to expedite the shipping of materials and meet shipping and receiving expectations.
• Order Acknowledgements: Processing order acknowledgments, you will verify product correctness, ensure quantity accuracy, verify pricing, and ensure invoice compliance.
• Customer Service: Communicate ETA’s every step of the way to provide the customer a great experience.
• Customer Satisfaction: You will communicate daily with the dispatch group to address any issues that may negatively impact customer satisfaction. This will involve proactively identifying and resolving potential concerns to ensure a high level of customer satisfaction.
• Quotes: You will be responsible for sending quotes to customers and understanding how to work them up. This includes following up and turning the quote into a sale.

Job Requirements:  

• Bachelor's degree preferred, but not required 
• Computer proficiency required, including strong background in Microsoft Office Suites
• Possess good organizational skills, problem solving abilities, have a strong attention to detail, be self-motivated, and have an aptitude for math
• Excellent communication skills and be able to interact professionally with contacts, internal and external, at all levels and possess a high sense of urgency
• Technical purchasing in the door, hardware, or security industry a plus, but not required
• Procurement background is helpful, but not required

 

Our benefit offerings include: 

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: