Regional Customer Operations Manager, North America (Business-to-Business Industry)

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

Manage the regional customer operations function for North America to include the United States, Canada, and Mexico.  Will also manage the customer service team.  Will work as part of the regional commercial leadership team to champion customer-centricity and ensure sales topics and customer concerns are addressed and resolved.

Key Accountabilities

• Manage the regional customer service team in daily activities to include processing of customer orders, management of returns and credits, and resolution of customer concerns and complaints.  Will ensure tasks are completed according to expected standards.
• Ensure the customer operations business processes are defined, documented, and understood by the customer service team.
• Ensure that country and customer-specific service level agreements are in place, maintained, and adhered to. 
• Assists customers with pricing updates, commercial samples, invoices, and product quotes, as needed,
• Work with cross-functionals teams, to include supply chain management, to ensure that customer requirements are understood and efficiently processed to meet customer service level agreements.
• Abide by all relevant health, safety, and environmental rules, leading by example in their application.
• Apply the AkzoNobel core principles and code of conduct in daily activities.  Will lead by example in team activities.

Job Requirements

• Bachelor of Science in Supply Chain Management, Operations Management, Business Administration or related field.
• 10 years' customer service experience with 5 years' experience in a supervisory role in the coatings industry or a related business-to-business environment.
• Must possess commercial and business acumen as well as an understanding of cross-functional processes related to sales.
• Excellent project and program management skills.
• Strong problem-solving skills with the ability to drive change management.
• Effective verbal and written communication skills.
• Ability to work effectively with cross-functional teams.

Total Compensation

The compensation package for this position will include a base salary, annual bonus, and employee benefits that are effective the first day of employment.

 
Perks for Joining AkzoNobel!  
Medical insurance with HSA • Dental, Vision, Life, AD&D benefits • Annual bonus • 401K retirement savings with 6% company match • Generous vacation, personal and holiday pay • Paid Parental leave • Active Diversity and Inclusion Networks • Career growth opportunities on a regional and global scale • Tuition Reimbursement • Employee referral bonus 
 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Requisition ID: 39007