Server

Job DetailsJob Location: 19D38 - Flight Club New York City - New York, NY 10003Position Type: Part TimeSalary Range: $11.35 - $17.00 HourlyTITLE: Server                                                                            

DEPARTMENT: Front of House

POSITION TYPE: Part Time/Full Time                               

REPORTING TO: FOH Manager

FLSA STATUS: Non-exempt

 

 

Company Overview:

The world’s first Social Darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. Flight Club fuses craft cocktails and upscale cuisine with its signature tech-enabled Social Darts® experience to create a truly unique entertainment experience. Operating in major cities across the U.S. under State of Play Hospitality and in more than 30 locations worldwide, Flight Club continues to bring friends, families, and colleagues together in an upscale gaming environment. To date, over 10 million people have experienced Flight Club and over one billion darts have been thrown. Learn more at FlightClubDartsUSA.com.

 

Position Purpose: 

Servers are responsible for delivering to each guest a unique high-quality experience with passion and knowledge in an energetic atmosphere. They ensure accurate orders of food and beverage are received and delivered properly while being readily available. Servers provide a practical role of ensuring our guests have an excellent time and want for nothing is a vital aspect of our service performance. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart. 

 

Our Mission Is 

At State of Play, our mission is to create moments of joy and connection through the power of play.

 

Our Values Are:

 


We Take the Initiative: Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.
We’re Thoughtful: We think about the bigger picture.  We default to listening and encouraging different views to our own.  By being deliberate and considerate, team members will enjoy working with us and we will make better decisions. 
We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed. 
We Celebrate the Wins: Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.


 

Responsibilities:  

 

Listen to the Customer


Deliver exceptional service by understanding guests’ preferences and responding promptly to their needs, leveraging full knowledge of menus, packages and alcohol policies.  
Build rapport with guests through excellent communication skills and a welcoming attitude. 


Be Respectful of Company Resources


Use the till system responsibly, ensuring accurate transactions and minimizing errors.  
Adhere to pre-order processes to reduce waste and streamline operations. 


Show Urgency


Execute opening and closing procedures efficiently, ensuring all sections are prepared for service and cleared at the end of the day. 
Proactively anticipate guest needs and act quickly to ensure a smooth and enjoyable experience. 


Create Positive Energy


Foster a welcoming and enjoyable atmosphere for both guests and colleagues by maintaining a positive attitude during service. 
Train new servers to uphold company standards and contribute to a collaborative, high-performing team. 


 

Must be able to pass exams with a 90% or better in each of the following categories:


Food and Beverage 
All issued training testing throughout employment


 

Requirements & Minimum Qualifications 


Current food handlers and alcohol certification maintained through employment
Minimum of 2 years’ experience preferably within a high-volume environment
Available to work various shift times and days, including weekends and holidays
Able to stand and/ or walk for long periods of time
Ability to lift over 50+ lbs. if necessary
Authorized to legally work in the US


 

Server Compensation & Benefits:


Hourly pay of $11.35 per hour plus tips
Ability to enroll in Medical, Dental, Vision and other insurance benefits (for employees who maintain full-time status)
Paid Time Off, Sick Time, and Paid Holiday (may vary depending on state and local laws)
Ability to enroll in 401k, Medical FSA, Commuter benefits, etc.
Employee Discount: 50% your total bill for you and up to five guests.


 

 

The Company reserves the right in its absolute discretion to add to your duties o