Senior Customer Technical Support Specialist (Help Desk) (2910*)

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD.  We are recognized as key contributors to our DOD Customer’s mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer’s complex requirements. We help our customers nationwide coordinate services across their enterprises, enhance efficiency through process improvement, and deliver quality services within cost and on schedule.PSI Pax, Inc. has an exciting opportunity for a Senior Customer Technical Support Specialist (Help Desk) to join our team in support of our customer in Dahlgren VA.Duties & Responsibilities:

• Provide technical assistance to computer program users.
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.
• Develop and execute Help Desk agent Training Program.
• Schedule Help Desk personnel in accordance with customer requirements (e.g,. 24x7x365).

Required Qualifications:

• Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC’s Remedy.
• This position is required to be designated as an IT Level 1.

Education Requirements:

• Bachelors Degree in IT Discipline.

PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant.