Senior Product Associate - Payments

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in the Payments Product Catalog team, you will contribute by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will be responsible for the authoritative source for product data including general product definition data, regional availability information, eligibility and suitability rules, and configurable attributes required to implement Payments products. You will partner closely across Client Service & Implementations, Operations, Technology, business transformation leadership, product owners, and technology to identify inefficiencies in our product ecosystem, design product solutions necessary to integrate systems, and deliver next gen technology for provisioning B2B financial products. 
  Job responsibilities:

• Partner with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plan for upstream and downstream implications of new product features on the overall product experience
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyze, track, and evaluate product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Rationalize data requirements across stakeholders and applications; identify and resolve gaps in data requirements 
• Write Jira stories and epics in support of data integration product development, adhering to agile hygiene standards
• Analyze complex data issues, understand requirements, review data analysis, make recommendations, and facilitate group discussions with stakeholders to syndicate proposed solutions
• Develop data integration subject matter expertise and use this expertise to support partners with the strategy and execution of technical and business deliverables
• Attend product and tech integration stand-up meetings as well as facilitate discovery meetings to understand business process, technology, integrations and business objectives
• Assist in evaluating new data sources for consumption into strategic data sources as well as necessary data validation and rules

Required qualifications, capabilities, and skills:  

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Bachelors’ degree or equivalent experience
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience partnering closely with Technology teams to define, refine, and test solutioning requirements
• Experience performing current-state analysis to identify pain points and transformation opportunities
• Strong communication and interpersonal skills with an ability to communicate business and technical concepts to expert and novice audiences
• Experience in agile methodologies and a basic understanding of JIRA
• Proficient in MS Office (Excel, Word, PowerPoint, Visio)

Preferred qualifications, capabilities, and skills:

• Bachelors’ degree in a technical discipline (such as BIS, MIS, or Computer Science) 
• Experience building RESTful APIs for system-based integrations
• Experience documenting user journeys and creating wireframes
• Experience building reporting dashboards using tools such as Tableau, Qlikview, and Alteryx
• Experience working with Treasury Services products 
• Business architecture design and data modeling experience

 

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.