Medical Interpreter

SHIFT:

Day (United States of America)

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We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

About the Job
The Medical Interpreter I supports provision of family-centered care by mediating communication between clinicians or staff and patient families who prefer a Language Other than English (PLOE). The Medical Interpreter I interprets during clinical and non-clinical interactions to support to families and staff in accurate and complete exchange of information during treatment or research cycles. We are seeking an Arabic Interpreter.

What you will do

• Responsibilities of the Medical Interpreter I include working at visits of anticipated routine or general complexity at specialty visits and research study encounters. The Medical Interpreter I:
  • Identifies, assesses, and responds to interpreting needs of patients and families as directed by the Manager. Presents assessment of needs as gathered from the family to assist other professionals in the overall communication and planning.
  • Reports to manager regarding any concerns regarding unmet communication needs or patient safety.
  • Works at encounters including the entire arc of treatment or study participation, from seeking an initial referral, appointment scheduling, and coordination of ongoing care or study visits through eventual discharge or study completion.
  • Completes and submits all required periodic reports for division data collection accurately and on time.
  • Complies with all hospital policies and procedures, with special attention to confidentiality and security of patient information.
  • Adheres to professional standards and codes of ethics as published and endorsed by national professional interpreter associations including National Council of Interpreting in Health Care (NCIHC) or the NAD-RID Code of Professional Conduct.
  • Works closely with members of support services teams (such as social work, child life, chaplaincy, etc.) to integrate families with a preferred language other than English (PLOE) into existing services across the enterprise.
  • Promotes a culture of hospitality and service both internally with CHOP departments and externally to existing and potential families.
  • Uses “Language of Caring” in interactions to promote family-centered care.
  • As directed by the Manager, may collaborate with professional colleagues at CHOP in the development of language services initiatives, policies, and practices that improve direct services and contribute to a genuine family-centered patient experience.

Licenses and Certifications

• Certified Medical Interpreter (CMI) - National Board of Certification for Medical Interpreters (NBCMI) - upon hire - Preferred or
• Certified Healthcare Interpreter (CHI) - Certification Commission for Healthcare Interpreters (CCHI) - upon hire - Preferred or
• Registry of Interpreters for the Deaf (RID) Certification - Registry of Interpreters for the Deaf Inc (RID) - upon hire - Preferred

Education

• High School Diploma / GED Required
• Bachelor's Degree Preferred
• Certificate Introductory medical interpreter training course, Bridging the Gap-Cross-Cultural Health Care Program, Inc. OR Core Medical Interpreter Training Course-National Institute for Coordinated Health Care OR Comparable Medical Interpreter Training course of 40 or more hours-Comparable Language Services or educational institution Required

Experience

• At least one (1) year experience in a healthcare setting. Preferred
• At least two (2) years of international life experience, especially serving international clientele in a work environment Preferred
• Previous experience related to language services for children and/or families Preferred