Jobs and Careers
SA
Senior Engineer, IGA/IAM Support Operations
SaviyntUnited Statesfull_timeVerifiedPosted 7 Mar 2025
About the role
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work.
As an operations senior engineer, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging, research, and investigation. Provide Level 3 support for our clients.
If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjo
As an operations senior engineer, the primary responsibility will be to triage, update incident tickets, and resolve technical issues through debugging, research, and investigation. Provide Level 3 support for our clients.
Responsabilities
- Resolve technical issues through debugging, research, and investigation
- Provide support for the system within agreed service levels
- Manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area
- Provide technical oversight on P1/SEV1 incidents
- Provide ongoing communication of ticket status per SLA
- Attend customer facing status calls daily/weekly, when appropriate
- Train, mentor, and host workshops for engineers on emerging technology, processes or level up new hires
- Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
- Help with operations after go-live, ensuring SLAs are adhered to and met
- Work closely with business, Engineering, Infrastructure/DevOps and Security teams on activities related to supporting the IAM service offerings
- Follow approved life cycle methodologies
- Create knowledge documentation for testing, troubleshooting, mitigation, and resolution
Qualifications
- Bachelor's or equivalent experience in Engineering or CIS/Cyber Security/IT field
- 4-5 years of customer facing Technical Support OR 3-4 years of industry experience in administration of Identity Management and Governance products in design, development, customization, configuration, and deployment
- 1-2 years as a technical lead and mentor or trainer
- Experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc
- Experience with log analysis using tools such as Observe, Splunk, Loggly, etc
- Understanding of SLAs and the importance of meeting SLAs
- Ability to provide 24/7 on-call support as an SME (on a rotational basis)
- Experience with documentation of policies and procedures as well as KCS principles and/or KM discipline
- Ability write and read complex MySQL/SQL queries that will be used to troubleshoot incidents
- Knowledge and experience in invoking REST/SOAP webservices using tools such as Postman
- Experience with cloud platforms (AWS, Azure) and use of Elasticsearch
- Knowledge of Java/J2EE
- Experience in Unix Shell/Perl scripting
- Knowledge of Microservices (Kubernetes or Spring Cloud)
- Knowledge of and experience with cloud monitoring (Datadog, Dynatrace, etc) or similar industry technologies is preferred
- Ability to excel in a team-oriented, project-based work environment
- Strong critical thinking skills, and the ability to think on your feet, adapt and overcome
- Strong interpersonal and business communication skills
- Must be able to thrive in a fast-paced, high energy environment
- Ability to dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
If required for this role, you will:- Complete security & privacy literacy and awareness training during onboarding and annually thereafter- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjo
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s