Digital Solution Architect

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Digital Solution Architect role is responsible for providing expert technical consulting during the concluding phases of the sales process and implementation phases of all  digital solutions at Roche Diagnostics,  customer sites, including hospitals, laboratories, and pathology labs, throughout the nation. This position functions as a technical consultant, collaborating with IT organizations to meet the necessary requirements for ensuring the successful sale and implementation of digital products. Responsibilities encompass preparation for implementation on infrastructure, networking, and software including installation and upgrades, as well as the development of standardized server builds.

The Opportunity:

This role involves frequent travel (25% or more) to support customer installations, technical escalations, and internal collaboration.

KEY ROLES & RESPONSIBILITIES

• Provides technical advice to validate customer solutions during late-stage sales activities

• Reviews customer site readiness plans and project scope, ensuring all activities IT related are mapped and with the specific deliverables.

• Design, gains agreement, and communicates project IT requirements  for customer implementations which align with Roche policies and procedures; ability to manage multiple projects simultaneously.

• Ensures resources are aligned and available to complete the required activities within the prescribed time frames; coordinates activities to ensure each project progresses on schedule while meeting all other specified project performance parameters

• Manages customer installation expectations, identifies project risks, and formulates plans to minimize impacts to projects; escalates implementation issues as needed and manages critical customer situations

• Works closely with and influences customer IT groups to support implementation and manage initial security alignment, manage IT security requirements, objections, and provide the needed documentation and IT support to ensure the successful implementation of all digital products. 

• Partners with colleagues to create standard build of servers while complying with internal requirements; transitions work to Digital Solution Engineers focused on the configuration stage of implementation

• Remote and/or on-site troubleshooting of Digital solutions, as needed

• Actively participates in and conducts pre-implementation, implementation, and post-project review meetings for RDC customers and internal stakeholders

• Serves as a technical resource for internal stakeholders  on complex IT, Network, Infrastructure and cybersecurity challenges.

• Participates in onboarding training and mentoring activities based on area of expertise.

• Provides feedback based on customer experiences to product and professional services teams for product and process improvements.  

• Be able to support the successful launch and implementation of different digital products ensuring the smooth adoption

• Serve as subject matter expert for internal and external stakeholders on IT related requirements/questions

• Networks with senior internal and external personnel in area of expertise as well as some key contacts outside area of expertise

• Able to comprehend and explain cloud solution designs and terminology

WHO YOU ARE

You are a mid-career professional that has deep knowledge and experience with networking, infrastructure and security in a healthcare setting. You are approachable, skilled in communicating with sales, influencing customers, and translating technical language. You are comfortable engaging in difficult conversations and are successful in finding resolutions. You seek and are comfortable with aut