Senior Software Engineer (Full Stack)

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the global leader in reputation experience management. With its SaaS platform, Reputation technology has managed tens of millions of consumer reviews and consumer interactions across hundreds of thousands of online points of presence for global companies spanning nearly every industry vertical. 

Reputation was ranked for the second year in a row in G2’s Top 100 Best Software list for 2022 as a part of its annual Best Software Awards. Recently, Reputation was named to the Forrester Wave For Customer Feedback management platforms and was recognized by Forrester as one of the most significant social suite vendors. Additionally, Gartner named Reputation to the 2021 Gartner Magic Quadrant for Voice of the Customer. 

Why work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

Job Summary:

Reputation is seeking a Full Stack Senior Software Engineer to help push our enterprise social media SaaS application forward. This position will work on a wide variety of projects relating to the social suite of products offered to our clients.

We are looking for engineers who can build simple, fast, and elegant software. The Reputation Engineering team is small, flat, and close knit. We want to hear from you if you are ready to build your technical skill set in a fast-paced, CI/CD environment.

Responsibilities:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)

• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality products to our users

• Work in a fast-paced CI/CD Kanban environment and participate actively in feature development and bug resolution

• Capability to manage multiple projects with material-technical risk across teams and processes; may serve as a functional lead or technical owner.

• Work on several Reputation products to extend functionality and to maintain zero customer-reported bugs.

• Be a mentor for colleagues and help promote knowledge-sharing

• Additional duties as assigned.

Qualifications:

• 5+ years of experience in designing & implementing highly interactive UI for high-volume robust web applications 

• Solid programming skills in JavaScript and Java/J2EE Experience building reusable components with JavaScript libraries such as React, AngularJS, and Node JS.

• Advanced knowledge of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations

• Advanced knowledge experience working with NoSQL databases, including development, troubleshooting, and performance optimization

• Observability experience or willingness to learn

• Experience working in a Cloud environment

• User-Centric: Y