Medical Administrative Assistant - (ZR_20944_JOB)

• 40 hours / week
  
• Monday to Friday, 9am to 6pm Hermosa Beach, CA time with 1-hour unpaid break
  

Scope

• Remote work using provided software systems
  
• Handle confidential patient information with strict adherence to privacy guidelines
  
• Collaborate with clinic staff to ensure comprehensive patient care
  

Responsibilities:

• Make follow-up calls to patients after medical procedures or surgeries
  
• Use electronic medical record (EMR) system to document patient status and responses
  
• Follow templated questionnaires to gather relevant patient information
  
• Identify and flag any post-operative complications for clinic staff attention
  
• Alert clinic staff when unable to reach patients
  
• Maintain patient confidentiality and adhere to healthcare privacy standards
  

Requirements

• Excellent English language skills with clear pronunciation
  
• Strong verbal communication and active listening abilities
  
• Insurance verification and authorization experience
  
• Proficient with electronic medical records
  
• Proficiency in using computers and learning new software systems
  
• Ability to type accurately and efficiently
  
• High level of attention to detail and accuracy in data entry
  
• Professional and empathetic demeanor when interacting with patients
  
• Reliable internet connection and quiet work environment