Food Services Assistant II

Job Summary:

Prepares and delivers food trays to patients, processes meal requests, and assists customers. Uses hospital computer systems to manage meal orders. Interacts with patients, staff, and visitors in person and over the phone.

Education & Experience:

• Required: High School Diploma or GED
• Preferred: 2+ years in food service

Skills & Abilities:

• Ability to follow instructions
• Knowledge of food service, cleaning, and safety standards
• Strong customer service and communication skills
• Basic math and cash handling
• Computer proficiency
• Ability to multitask and problem-solve

Key Responsibilities:

• Food Prep: Assists in preparing cold foods, baking, and grill duties
• Tray Assembly: Prepares trays based on meal tickets
• Transport: Moves food between storage, kitchen, and service areas
• Sanitation: Cleans kitchen, dishes, and equipment
• Delivery: Brings meals to patient rooms and retrieves trays
• Order Entry: Logs patient diet and snack requests in system
• Cash Handling: Operates a register and balances receipts
• Customer Service: Addresses concerns or escalates issues as needed
• Professionalism: Maintains teamwork and follows policies

Workplace & Compliance:

• Follows safety, health, and sanitation standards
• Participates in required training and competency tests
• Adheres to HIPAA and compliance policies

Physical Requirements:

• Frequent standing, walking, bending, and reaching
• Lifting up to 50 lbs.
• Ability to work in a moderate-noise environment

Core Values & Standards:

• Teamwork: Works well with others
• Compassion: Treats patients and staff with kindness
• Integrity: Maintains honesty and accountability
• Respect & Professionalism: Ensures privacy and adheres to workplace etiquette

Acknowledgment:

Employees must meet performance standards and follow all hospital policies. This job description does not imply a contract, and employment is at-will.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.