Staff UX Researcher

Global UX Studio Summary

Based in New York, Samsung’s Global UX Studio is an independent design and research studio that senses, explores and invents human-centered experiences, and future product experiences, looking 3 to 5 years out.

Position Summary

The Staff UX Researcher takes a human-centric approach to uncover new behavioral shifts and values to guide future products and experience opportunities for Samsung.  You will be able to identify users’ unmet needs via conducting various types of user research activities and understand how people use products, systems, or services to help guide the design of desired user experiences.  You will continuously refine your research methodologies in order to provide a fresh perspective. 

We are interested in passionate and self-motivated individuals who are comfortable in a highly fluid environment. You will bring drive, smarts, and curiosity; we will provide the environment for you to thrive and grow.

Position Responsibilities:

• Research planning: Be able to create quantitative and qualitative research plans, with clear rationale for the overall research protocol (recruitment criteria, data collection methods and metrics, stimulus, etc) and grounded with an initial set of hypotheses
• Research execution: Be able to conduct and lead live interviews to extract in depth insights
• Research synthesis: Be able to develop tangible insights that satisfy key stakeholder expectations. Be able to develop short video clips to capture sentiment and key insights from the user interviews
• Research presentation: Be able to create a compelling presentation and report of the research findings. Be comfortable pitching and communicating the research insights to stakeholders
• Travel International and Domestic and work overtime when needed

Required Skills:

• Bachelor’s Degree or Master’s Degree preferred in Design Research field or equivalent combination of education, training, and experience
• 10+ years experience in UX Research, preferred experience conducting research on new concepts and new product experiences
• Advanced understanding of design-centered research processes and methodologies for identifying and solving problems
• Experience with both Quantitative and Qualitative research methodologies, with a strong framework for deciding the best approach
• Ability to conduct and lead User Research to identify users and generate synthetic insights
• Strong understanding of design thinking, design principles, and experience design methodologies and their applications
• Time management skills, attention to detail, and ability to think and act strategically and proactively
• Be clear, concise, have transparent communication style, willing to take action, and open to starting a project, idea, concept from scratch
• Ability to think and act strategically and proactively

Our total rewards programs are designed to motivate and engage exceptional talent. The base pay range for roles at this level is listed below, but may be higher or lower in other states due to geographic differentials in the labor market. Within the base pay range, individual rates depend on a number of factors—including the role’s function and location as well as the individual’s knowledge, skills, experience, education and training. This is part of our comprehensive compensation package with annual bonus eligibility and generous benefits to help you live life well.Base Pay Range$192,300—$264,550 USD

Additional Information

Disclosure of Trade Secrets

Samsung has a strict policy on trade secrets. In applying to Samsung and progressing through the recruitment process, you must not disclose any trade secrets of a current or previous employer.

Essential Job Functions

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment, such as telephones and computers.

Samsung Research America is committed to complying with all Federal, State and local laws related to the employment of qualified individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the recruiter or email sratalent@samsung.com.

Equal Employment Opportunity

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our tale