Central Reservations Assistant

Overview

Event Services is a growing department whose primary function is to assure the events hosted by Utah State University, "Exceed Expectations." The primary purpose of this position is to support the Central Reservations Manager.

Responsibilities

Application Support for USU's Event Management System (Coursedog Events):

• Add, review, and verify data for deficiencies, errors, or expired information
• Assist with special projects that can require large amounts of data entry
• Application configuration as needed
• Generate reports and collect data on an ad hoc basis

Application Troubleshooting:

• Resolve support requests from students, faculty, and staff
• Use strong oral communication skills of technical concepts to gather information from users
• Understand software and applications for troubleshooting common issues

Disclaimer:This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

Qualifications

Minimum:

• Proven success with customer service support to multiple users with competing deadlines
• Proven success with basic organizational skills, time management skills, situational problem solving, written and oral communication skills
• Ability to work between 20-29 hours during office hours (Monday- Friday 8:00 am- 5:00 pm), with the flexibility to work a varied schedule when necessary.
• Can operate common office equipment like computers, phones, scanners and printers

Preferred:

• Can understand commonly used applications (Microsoft Suite, Google Suite, etc)
• Can think analytically, identifying warning signs for potential issues
• Can provide excellent customer service by interacting professionally with team members, students, staff, and other customersCan work independently

Required Documents

Along with the online application, please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV” 

 

**Document size may not exceed 10 MB.**

Advertised Salary

$13.00/hr

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions. The employee is frequently required to reach with hands and arms and may lift and/or move up to 10 pounds.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

 

USU enrolls 28,900 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties.

 

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports, reflecting USU's commitment to perseverance and achievement.

 

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. 

 

The university provides a Dual Career Assistance Program to support careers for partners who are also seeking emplo