Security Operations Technician

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Our customers are public safety agencies, governments, and military organizations that use our mission-critical communications systems. The Security Update Service team, part of the Motorola Solutions cybersecurity services organization, protects mission-critical systems by ensuring security updates are verified, tested, and installed.

Job Description

As a hybrid security update service technician, you will be responsible for applying monthly and quarterly operating system security patch updates to mission critical systems and ensuring they are protected from cyber threats.  This position will follow documented processes to ensure that critical infrastructure is returned to service as soon as possible in a timely manner. 

Responsibilities: 

• Verify and apply security patches and updates for Windows and Linux based operating systems, VMware solutions, and other technologies

• Troubleshoot system and network issues that result from updates 

• Work directly with customers to provide reporting and status of updates 

• Communicate relevant patch information with customers and other teams

• Coordinate with Motorola and customers for scheduled maintenance 

• Perform preventative maintenance checks to ensure proper system operation

• Hands on experience with Windows and/or Linux operating systems 

• High level knowledge of networking concepts (i.e. network devices, IP addresses, ports, and protocols)

• High level knowledge of virtualization concepts (VMWare ESXI)

• Experience performing troubleshooting, break fix, or technical support on Windows or Linux operating systems  

Preferred Skills:

• Hands on experience with Windows and/or Linux operating systems

• Ability to travel up to 25%

• Strong organizational skills

• Strong networking experience preferred

Responsibilities:

• Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system subscribers and infrastructure, performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure. 

• Maintain, optimize, test, and document complex communications systems. 

• Provide weekly reports of activities and accomplishments. 

• Develop complex subscriber code-plugs that are customized to the customer’s specific requirements.

• Remove, install, troubleshoot, repair, preventative maintenance, and/or modify LMR subscribers in a company-owned service center or at a customer site.

• Conduct training at the service center or at field locations.

• Create operation manuals and documents for procedures and specifications, prepare job tickets, material request, and trip reports.

• Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results

• Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

Candidate Requirements:

• Must have a current, valid driver’s license and no traffic violations

• Must be willing to travel both CONUS and OCONUS

• U.S. Passport is desirable or be willing to obtain one.

• Must be a U.S. citizen and able to obtain security clearance as required by government.

• Experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.

• Proficient with Microsoft Office products and Motorola Radio Programming Software suite.

• Excellent customer communications skills and always present a professional image.

• Abil