Patient Experience Program Assistant, Full Time, First Shift

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

Provide administrative support to assigned programs to include reporting and data analysis, contact with patients, families, staff and/or others throughout the organization, and coordination of meetings, publications or other events to ensure fulfillment of the program objectives. 

Coordinate data pulled from various systems (MIDAS, Press Ganey, etc.). analyze, and provide feedback to leaders on trends to drive performance improvement as it relates to the patient experience.

Coordinate and perform activities to support initiatives aimed to improve the patient and family experience across the UC Health enterprise (WCH, UCMC, & Ambulatory).

Maintain organizational knowledge to ensure communication on both internet and intranet platforms is accurate and updated for patient experience and PFAC sites.

Prepare agendas and minutes of assigned teams and ensure all members receive communication as appropriate.

Perform other duties as assigned.

Minimum Required: Bachelor’s Degree preferred. | A minimum of five year’s experience preferred.